Windows 10: windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello

windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello

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windows 11 / Lenovo Thinkpad Cannot find Fingerprint scanner compatible with Windows Hello

Hi Jacques. I'm Greg, 10 years awarded Windows MVP and Volunteer Moderator, here to help you.

1) Try these fixes for "We couldn't find a fingerprint scanner compatible with Windows Hello:"



https://geekermag.com/fix-we-couldnt-find-a-fin...

https://windowsreport.com/fingerprint-sensor-no...

https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx...

https://techclassy.com/face-fingerprint-arenot-...

https://www.reddit.com/r/microsoft/comments/cts...



2) Try these fixes for Windows hello Fingerprint not working:



https://www.makeuseof.com/windows-hello-fingerp...

https://pureinfotech.com/enable-windows-hello-f...



3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.

If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support.

4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:

https://www.makeuseof.com/clean-boot-windows-11/

5) Run System File Checker/DISM in WIndows 11:

https://www.elevenforum.com/t/use-system-file-c...

6) If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...

Feel free to ask back any questions. Please report back detailed results for each step, and each step in each link, so I know what else to suggest.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Fingerprint scanner not compatible with Windows Hello

After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?

 

We couldn't find a fingerprint scanner/camera Windows Hello

Hello, I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint. Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.

Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8). I've tried all the suggestion reported on the tutorials but still no luck, I have the error: We couldn't find a fingerprint scanner compatible with windows hello fingerprint On both camera and fingerprint. Both devices are recognized properly via devmgmt. Do you have any suggestion? Thank you!