Windows 10: Windows 11- Need a printer Driver

Hi there. I have a brand-new Acer Aspire 5. I've kept it in safe mode, as it's a work computer with very sensitive information. I've tried to print wirelessly and with a cord from an HP Color Laser Jet Pro M452dw. I am getting an error that it needs a driver. I have this issue with three other different printers as well, including a Canon and different HP printers. I've tried updating my computer, but nada. I cannot download the driver from HP because surprise, Safe mode. I can't get Microsoft Support to help at all; they've suggested I talk to Acer or to HP. Any thoughts on steps movi

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Printer driver unavailable after printer install in windows 10

Hi,

I would suggest reinstalling the printer's legacy drivers.

Here are the complete steps to do so,

1. Press Windows+R and type in control printers

2. Right click the printer with the issue and choose properties

3. Go to the web services tab, save and copy the IP address under troubleshooting information as a reference to the printer's IP address

4. Close the window and right click the same printer

5. Choose to remove device

6. Go to start/search and type in hdwwiz.exe and open the application

7. Choose the option "Install the hardware that I manually select from a list

8. Locate printer and choose next

9. Choose to create a new port and choose standard tcp/ip port

10. On the hostname type in the IP address from the printer that you've saved from step 3

11. Choose the option "Replace the current driver"

12. Choose printer name

13. Choose the option "Share this printer so that others on your network can find and use it.

14. Let the printer install for 5 minutes

 

Windows 10 and Printer Drivers

Hi Kathryn,

Thank you for posting in Microsoft Community.

1) What is the make and model of the printer?

2) Have you installed all the latest drivers for the printer?

I suggest you to make printer as a default printer you can follow the below steps:

• Press Windows key+ X and select
  device manager.
• Select devices and printers
• Right click on the printer you want to use, and then click
  set as default printer (You'll see a check mark on the printer's icon signifying that it's now your default printer).

I also recommend you to run the print troubleshooter to check the issue.

• 
  Type troubleshooter in the search box and then press enter.
  
• 
  In the left pane click on View all.
  
• 
  Select the printer option and
  follow the on screen instructions.
  

Please reply to us with the status of the issue.

Thanks.

 

Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

Hi John,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

Do let us know the following:

• What is the make and model of your device?
• How is the printer connected to the computer, locally or through network?
• Have you tried any troubleshooting steps to resolve this issue?

I suggest you to try the below and check if it helps.

Step 1: I suggest you to update the drivers for printer and check.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Print queue.
  
• 
  Right-click on the printer driver
  that is listed and click Update driver software.
  

Step 2: I suggest you to run the printer troubleshooter from
“Fix printer problems”
and then check if this fixes the issue.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.