Windows 10: Windows 11 not accepting my PIN or allowing reset

Hi, I recently bought a new ASUS laptop with WIndows 11 after using a Macbook for 10 years. I was having audio issues when using Teams. A support article suggested checking MyASUS for updates. That suggested making 3 updates two were drivers of some sort. The update seemed to work and I restarted the laptop as requested. Now I can't get back into the laptop. It won't let me sign in with facial recognition and I get a message saying "Something happened and your PIN isn't available. Click to set up your PIN again.". When I click "Set up your PIN again" it takes me to a Microsoft account Sign

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PIN not accepting to login in windows...

welcome : What do you mean by Problem is that,.

"Even there is no option to enter the password"

So comfirm after, you try to type the PIN. You don't

see the option "Forgot my PIN" underneath the [Typing field]

but if you see the "I Forgot My PIN" option : Follow steps to reset it

To reset your PIN:

1. Open Settings.
   
2. Click Accounts.
   
3. Click Login Options.
   
4. In the PIN section, click I forgot my PIN.
   
5. Check your password and click OK.
   
6. On the next screen, create a new PIN and follow screen instructions
   
7. Restart your PC and verify that you can login with the new PIN
   
   if the above steps fail them : Apply the fix on this video
   
   
   

 

Stuck in diagnostic mode, PIN # not accepted, please help

I had no issues with my computer prior. I simply was following some online suggestions for ways to reduce lag in an online game we like to play. The suggestion was to turn diagnostic mode on, which I did. I shut my computer off and when I turned it back on and entered my PIN # it said it was incorrect, yet, it is indeed correct. This started a week worth of nonstop research on how to undo this mess. I can hold the shift key down while restarting my computer and I get a blue screen where I have several options. I have tried restarting my computer to previous version, does not work. I have gone to troubleshooting, advance, options and I get to the point that I can see a list of options like safe mode and etc. but cannot click on any options in the list, instead it says restart computer to get me to those options which when I restart takes me right back to the Windows login screen. I tried to pull up command prompt and it asks for my PIN # which it will not accept. I click on forgot password and it restarts PC and takes me right back to the windows login screen where my PIN is still not accepted. I try to get to safe mode, it asks for the user account and then the PIN # that again, it will not accept. I have turned the PC on and off 3 times to start the auto repair and it just takes me to the same screen as holding down the shift key when restarting. I don't know what else to do, I cannot get to safe mode because it requires a PIN # that it does not accept, I cannot get into command prompt because it requires a PIN # that again says is incorrect, I cannot get anywhere with any of the online options or directions I see that works for many people. WHAT DO I DO? Any help or suggestions??

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume