Windows 10: Windows 11 PC / Poly Savi 7300 Office

I have ASUS Zenbook with Win11. I am using a Poly Savi 7300 Office wireless headset. The headset is wireless, the base is connected by USB to the computer. The headset registers as Connected in the Poly software app Poly Lens and I see the headset in Device Manager.However, no sound comes from the headset and when I plug in the headset, the computer speakers stop working too. I have to restart the computer to get the computer speakers working but the headset never works. I have the latest drivers recommended by Device Manager and the latest firmware on the headset as recommended

:)

 

Windows 11/ Problems with my audio headset connection (Poly Savi 7300 Office)

Hi,

Welcome to Microsoft Community.

I'm sorry to hear that you're having trouble with your Poly Savi 7300 Office wireless headset on Windows 11. Here are some steps you can try to resolve the issue:



1. Check the audio settings: Right-click on the speaker icon in the taskbar and select "Open Sound settings". Under "Choose your output device", make sure your headset is selected as the default device.



2. Update the audio driver: Go to the HP support website and download the latest audio driver for your Elitebook 830 G9. Install the driver and restart your computer.



3. Uninstall and reinstall the Poly Lens software: Go to "Apps & features" in Windows Settings and uninstall the Poly Lens software. Then, download and install the latest version from the Poly website.



4. Reset the headset: Press and hold the mute button on the headset for 10 seconds until the LED flashes red and green. Then, repair the headset with the base.



If none of these steps work, you may want to contact Poly support for further assistance.

Thank you for your patience and understanding!

Best regards

Manson | Microsoft Community Support Specialist

 

Windows 11/ Problems with my audio headset connection (Poly Savi 7300 Office)

Poli Savi 7300 Office headset does not work with Windows 11 PC

I am using a Poly Savi 7300 Office wireless headset. The headset is wireless, the base is connected by USB to the computer. This is a direct connect with no hub or docking station in between.

The headset is connected to a HP Elitebook 830 G9 running Windows 11.

Previously the headset was working on my HP Elitebook 820 G3 running Windows 10.

The headset registers as Connected in the Poly software app (Poly Lens) and I see the headset in Device Manager.

However, no sound comes from the headset and when I plug in the headset, the computer speakers stop working too. (I have to restart the computer to get the computer speakers working but the headset never works.)

I have the latest drivers recommended by Device Manager and the latest firmware on the headset as recommended by Poly. I have power cycled the device many times. I have removed all audio devices from Device Manager and rebooted.

Any help would be appreciated!

 

Windows 11/ Problems with my audio headset connection (Poly Savi 7300 Office)

I have this exact same issue. The headset is clearly connected and shows in both the poly app and device manager, but window sound settings claim I have no audio devices, not even speakers, as soon as I plug in the poly headset. Same model you have.