Windows 10: Windows 11 pin not working.

A member of our staff set up a new laptop with Windows 11, but she only set a Microsoft Pin to login. She has now forgotten her pin and when she tries to reset the Pin the contact phone number she entered doesn't work because the phone has been lost. Is there any way that she can bypass the Pin login?

:)

 

Windows pin not working after restart

Hi Bhaumik,

The possible cause of this issue is corruption of files or it could be missing registry settings. To address your concern, we suggest you to follow these steps:

• Open File Explorer and browse to this location:
  C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
• Delete everything within that folder
• Go to Settings > Accounts >Sign-in Options, click Add a PIN again and set your PIN
• PIN sign in should work going forward

Let us know how it works.

 

Windows 11 needs PIN - lost PIN & Password - Help!

To reset a forgotten PIN code, please complete these steps: (Require your phone number.)

Step 1: On the Windows 11 login screen, click “I forgot my PIN” under the PIN password box.

Step 2: Enter your user account password and then click “Sign in”.

Step 3: you need to verify your identity, choose a way to receive code and continue.

Step 4: If you choose your phone number, enter the last 4 digits of the phone number. Then click “Send code”.

Step 5: You will receive a code in seconds. Type in your received code and then click “Verify”.

Step 6: Select “Continue”.

Step 7: Type in a new PIN and type it again to confirm. Then click “OK”. The new PIN password is working now.

Step-by-step guide of resetting Windosws PIN code with screenshot can be found here. If this cannot work, you can try to register another Microsoft account to sign into your Windows 11.

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.