Windows 10: Windows 11 Pro 21H2 BSOD when connecting/disconnecting storage device on TBT4 port

Hello Windows experts, need help in debugging an issue where Windows 11 Pro 21H2 crashes with the following bug-check:- System - Provider [ Name] Microsoft-Windows-WER-SystemErrorReporting [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} [ EventSourceName] BugCheck - EventID 1001 [ Qualifiers] 16384 Version 0 Level 2 Task 0 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2022-03-31T12:42:20.2441244Z EventRecordID 4818 Correlation - Execution [ ProcessID] 996 [ ThreadID] 0 Channel System Computer

:)

 

System connects and disconnects USB drives...

Thanks Bree, but doing so made no difference.

I've been researching this issue, including event ID 51. Most seems to suggest that the drive is failing, but that isn't for my drive. The USB 3.0 hub on the monitor does not have the system connect/disconnect issue, transferring 11 GBs of data didn't even take long:





The most helpful advice had been this one:

USB port mess... - Windows 7 Help Forums

Yes, my own post from four years ego in Windows 7 forum, pretty much forgot that the Gigabyte GA-Z77X-UP5 TH motherboard has a hardware issue related to the USB ports.

Maybe removing all USB hubs/devices, let Windows 10 detect them and install the driver(s) would resolve this. After reading through my link above, I am not inclined to do that at this time...

Again, thanks for your help Bree...

 

Intermittent loss of USB devices/ports

Hi,

Thank you for posting your query on Microsoft Community.

I regret the inconvenience caused to you. Let me help you.



If the USB device does not display in Device Manager, then there might be a power requirement issue.

Disconnect the device and perform the following steps until the device is detected:

1. Restart the computer.

2. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.

3. In Windows, search for and open Device Manager.

a. The Device Manager window opens.

4. Double-click Universal Serial Bus Controllers to expand the list.

5. Double-click a USB Root Hub, click the Power tab, and then click Power Properties.

6. Devices that are attached to the hub are shown, as well as the power that they require. If the total displayed power is over 500 mA, remove the devices and use a powered hub.

7. Continue looking at the power properties of each USB hub. If the total Power Required exceeds the Total power available for the hub, then remove a device on that hub to lower the Power Required number.

8. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.

9. Remove high-speed USB cables that are over 3 m (9.8 ft) in length and use high-speed cables that are shorter than 3 m.

a. Only use high-speed cables shorter than 3m in length with high-speed USB devices (multifunction printers, scanners, and cameras).

10. If the USB device is connected to a USB port on a keyboard, disconnect it, then connect it to a USB port on the computer or to a powered hub.

11. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software driver.

12. Consult the manufacturer of the device for support if the device still fails to display.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

Thank you.

 

Windows 10 Ethernet connection randomly disconnects

My immediate thought too. I personally have had two routers over the years where one or more ports went bad.

And it is important to verify when this computer disconnects that it is only this computer that has problems. That is, when this computer disconnects, can other connected devices get out okay?

At this point, I don't see where the problem has been isolated to this single computer.