Windows 10: Windows 11 - Random Blue Screen & Instability Issues

Hi there, I would really appreciate assistance on this.My PC specs are as follows:MSI MPG Z790 Edge WifiIntel i7-14700KRTX 3080 Ti FTW3 ULTRADDR5-6400 32GB1200W 80+ PlatinumMy PC has been giving me occasional freezes only happens while browsing/watching videos but has never happened whilst gaming. The random freezes usually starts by being unable to move my mouse, to my monitor going black and then coming back on again,

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blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Random Windows Blue screens with windows 10 and 11

So ive been having random blue screens with windows 10 and 11. i used windows 10 and noticed that i got random blue screens so i upgraded to windows 11 and i have the same problem please help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.