Windows 10: Windows 11 setup issue - no Ethernet or keyboard - what now?

Trying to set up windows on the computer I just built and reached "Let's connect you to a network". I don't have Ethernet and my wifi is not showing up. I can't bypass this stage as while shift+F10 opens cmd, all other keys do nothing. I don't have another keyboard I can try. I also can't use the on screen keyboard as it can only be activated from the first page and not this page, and I can't go back. I've found mixed information on if it is safe to restart the setup by just switching the computer off and on again. Should I do it?

:)

 

Cannot setup Windows 11 due to network, keyboard issues.

Hello, Bill. I'm Greg, here to help you with this.

Can you plug in by ethernet cable?

If not then here's how to bypass network connection during Windows 11 Setup:

https://pureinfotech.com/bypass-internet-connec...

Here's how to deal with keyboard not working during WIndows 11 Setup:

https://superuser.com/questions/1752795/how-do-...

https://www.prime-expert.com/articles/b33/keybo...

If those don't work then try these troubleshooting steps for Windows 11 install that work in 90% of cases:

https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

____________________________________________

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The touch keyboard is missing in the Windows 11 setup screens

Microsoft is aware of a known issue in Windows 11, version 22H2, that causes the touch keyboard to not appear in the Windows 11 setup screens after resetting Windows. Microsoft is currently working on a solution that will be released in an upcoming Windows update.

If you experience this issue, there are two options that will let you work around this issue. You can either:

1. Connect your device to a physical keyboard to complete Windows Setup, or
   
2. You can choose to shut down your device and restart Windows. The touch keyboard should appear after restarting.
   

 

Only on Windows 11 with Lenovo USB-C dock Ethernet not working

Hello ,

Good to see you in Microsoft Community.

Firstly, could you let me know the specific system version (OS Build)? You can check it by pressing Win + X > System > Windows specifications, click “Copy” and paste it in your next reply.

You can follow the steps below:

1. I suggest that you check if the Ethernet adapter is enabled in the Device Manager. To do this, follow these steps:
   
   1. Press the Windows key + X and select Device Manager from the list.
      
   2. Expand the Network adapters section.
      
   3. Look for the Ethernet adapter and check if it is enabled. If it is disabled, right-click on it and select Enable device.
      
2. If the Ethernet adapter is already enabled, try updating the driver for the Ethernet adapter. To do this, follow these steps:
   
   1. Press the Windows key + X and select Device Manager from the list.
      
   2. Expand the Network adapters section.
      
   3. Right-click on the Ethernet adapter and select Update driver.
      
   4. Select Search automatically for updated driver software and follow the on-screen instructions.
      
3. If updating the driver does not resolve the issue, try uninstalling and reinstalling the Ethernet adapter driver. To do this, follow these steps:
   
   1. Press the Windows key + X and select Device Manager from the list.
      
   2. Expand the Network adapters section.
      
   3. Right-click on the Ethernet adapter and select Uninstall device.
      
   4. Restart your computer.
      
   5. Windows will automatically reinstall the driver for the Ethernet adapter.
      
4. If none of the above steps work, you can try resetting the network settings on your Windows 11 computer. To do this, follow these steps:
   
   1. Press the Windows key + I to open Settings.
      
   2. Click on Network & internet.
      
   3. Scroll down and click on Network reset.
      
   4. Click on Reset now and follow the on-screen instructions.
      

If anything is unclear, please do not hesitate to let me know.

Best Regards,

| Microsoft Community Support Specialist