Windows 10: Windows 11 shuts down and will not turn on until power is removed

Hi, I experienced twice the following event: my laptop completely blacks out and will not respond to any keystroke nor to long press of power button. The only thing that seems to be alive is USB ports still charging. So, I unplugged power adapter, connected a phone to usb port and waited until the laptop battery is fully drained. Only then I was able turn on the laptop. The events log shows multiple errors:The driver detected a controller error on \Device\Harddisk1\DR7The driver detected a controller error on \Device\Harddisk1\DR6After first such event I restored the system to a previous point

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I don't have any bluetooth devices but windows turned it on!!


Then if they are still on, try some of these steps listed below, Not all of these steps may not apply, but, step #2 and #4 should help. I have all 4 steps on myself.

1 Go to Device manager and DISABLE Bluetooth, Do Not remove!
2 Turn USB suspend off
3 Set Hard Drive or SSD to Never
4 Turn Link State Power Management off
Settings 2 thur 4 can be found in your Power Management Settings.
Then click on "Change settings that are currently unavailable"
Then Reboot your Computer. This does work, may come back if you shut OFF your computer,then turn it back on, if it does, just a reboot will turn it off again.

 

In Windows 11 power-saving mode, clicking the Windows Focus prompt on the lock screen will cause a system crash.

Problem description: As the title suggests.

Steps to reproduce:

1. Enter Windows 11 power-saving mode.
   
2. Click the Windows Focus prompt on the lock screen.
   

Expected result: The login screen should appear and after logging in, the browser should automatically open to view content.

Actual result: The system crashes.

Device information:

• Windows 11 version: 22H2 (22621.1413)
  
• Device: Lenovo Xiaoxin 14 Pro 2021
  
• CPU: AMD Ryzen 7 5800H
  

Other information:

• When plugged in, the system automatically turns off power-saving mode and cannot be turned on manually. The function works normally.
  
• When unplugged, turn off power-saving mode and the function works normally.
  
• When unplugged, turn on power-saving mode and the system crashes.
  

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.