Windows 10: Windows 11 shuts down in sleep mode

Hello. I am using Dell Latitude 7390 with Windows 22H2 OS Build 22621.1702. Windows system is fully updated among with all drivers via Dell Support Assist software. The problem is that when I put my PC into sleep mode - it shuts down. Things I tried:1. Power option -> Advanced settings -> Hard disk -> Turn off disk after -> Set "On battery minutes = 999", "Plugged in = Never"2. Power option -> Advanced settings -> Sleep -> Allow hybrid sleep -> Set "Off" everywhere I am encountering following behaviorC is fully charged and plugged in. Launch some programs like n

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Sleep mode

Hi,

This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

article.

If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

article. This will give you steps to shut down, sleep, or hibernate your PC.

Update us with the result so we can further assist you.

 

Windows 11 Desktop Won't Enter Sleep Mode

I upgraded to Windows 11 last fall (November) and for the most part everything has been working ok. Within the last month, I've had an issue where my desktop will not enter sleep mode. If I select sleep, my keyboard and mouse will shut off but my desktop will idle with the fan periodically cycling for about ten minutes before the desktop shuts off altogether. The only way I can turn my PC back on is by using the power button, which reboots the device.

There are two other issues that have started around the same time, which may or may not be related to the above:

• when I connect to my second monitor, a number of icon images on the start bar on the second monitor won't display
  
• a few times while using Google Chrome, my PC slows down considerably, the memory used by Chrome maxes out in Task Manager (and stays maxed out even when I shut Chrome off), and I am unable to see anything I type in any application I have open (not just Chrome) unless I alt-tab between applications - I have to restart for my PC to become usable
  

I've tried a number of suggestions related to fixing the sleep mode issue but none have worked for me so far. Here's what I've tried:

• Run the power troubleshooter
  
• Disabled my network adapter from waking the computer
  
• Using powercfg to disable processes that disrupt sleep mode
  
• Disabled fast startup
  
• Tried a clean boot and had the same issue
  
• Updated the latest drivers, Windows 11 updates, and BIOS version
  
• Disabled hybrid mode
  
• Scanned for viruses
  
• Ran system file checker and DISM tool
  
• Deleted the hiberfil.sys file
  

I have a X470 Aorus Ultra Gaming motherboard and AMD Ryzen 5 2600X CPU. Any thoughts or suggestions on other things to try would be much appreciated!

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.