Windows 10: Windows 11 sign in issue when turning on computer

Sometimes when I log into my computer, It tells me that I can’t log into my microsoft account, despite me being logged in previously. If I do manage to sign in, my files aren’t loaded in.This happens after initially signing in, so I have access to the desktop here. Also, the power went out from a brief outage, so my problem started after that happenedEdit: My desktop icons load and work, but my files, personalization, and accounts I had are gone

:)

 

Log in twice to turn on computer

Hi,

This issue might be due to changes on Settings after an update.

We would like to know some information to better isolate the problem:

• Are you using Microsoft account to sign-in into the user account?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

For initial troubleshooting steps, we suggest that you try the steps provided below:

• Right click Start Button or press Windows key + X and select Settings.
• In the Settings app, navigate to Accounts > Sign-in options.
• On the Sign-in options screen, scroll down and under
  Privacy section, turn Off the Use my sign in info to automatically finish setting up my device after an update or restart option.
• Close Settings app and restart the machine, check if the issue is resolved.

We will wait for your response.

 

How to turn off the Narrator and on-screen keyboard when you turn on the computer to sign-in Windows 10

Hi Lindy,

I understands that you are experiencing issues with narrator while sign in to your account.

A quick question before we proceed:

In which user account are you facing this issue?

I suggest you to sign out from the current user account, restart the pc and login to the Admin account or the Microsoft account to test if that helps with this issue.

Turn off on screen keyboard
and check if it helps.

• 
  Open Start menu, type Settings in search bar and click on Settings.
  
• 
  Click on Ease of access and select keyboard.
  
• 
  Turn off the on screen keyboard.
  

I also suggest you to install any pending Windows updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I suggest you to turn off narrator and verify the result. You may follow the article below and check if it helps:

Chapter 1: Introducing Narrator - Microsoft Support

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

How to turn off the Narrator and on-screen keyboard when you turn on the computer to sign-in Windows 10

Dear Microsoft Team Member,

Many thanks for sending some instructions on how to resolve my problem with logging in on Start Up.

Also, I really appreciate the time you took to follow-up with a further email to see whether or not my problem had been resolved.

Unfortunately, the first two steps didn't work at all.

Then, when attempting Step 2 which was to update the Keyboard manually
from the Device Manager, when I tried to expand Keyboards
and then Update this software option, there was no option to update the software. The only option was to
Scan for Hardware changes - which I clicked on, but nothing happened.

The rest of the instructions given after this step I just couldn't understand at all.

So, sadly, my problem still exists.

Thanks anyway,

kind regards,