Windows 10: Windows 11 Sound Settings - no sound from Dolby video file

I am using Windows 11 24H2 and I am using the new Windows Media Player with the latest updates and a complicated hardware setup.My motherboard, of course, has an audio component but I am not using it and I have even disabled it in BIOS.I do have a NVIDIA RTX 4000 ADA video card which is connected via a DVI high speed cable to an Alienware AW3225QF monitor. This monitor is further connected via a high speed HDMI cable to a Sony HT-S2000 soundbar which is supporting both Dolby Atmos and DTS:X.I have purchased both the Dolby Access and the DTS Sound Unbound apps from the Microsoft Store.I am usin

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Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: Fix sound or audio problems in Windows - Microsoft Support

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Clicking sound while using Dolby Atmos surround in headphones.

Hi Remy,

It is possible that your experiencing problems with your Dolby Atmos speaker setup due to corrupted or outdated drivers. To efficiently assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Have you tried updating your drivers?
• Which build and version of Windows 10 is installed on your computer?

Meanwhile, we suggest that you follow the steps in this article on how you can run sound troubleshooter. It will let you automatically
diagnose sound problems and provide you a remedy.

Let us know if you need further assistance.