Windows 10: Windows 11 stuck in troubleshooting/advanced options

Hello,after restarting my PC with the shift key held to enter the advanced options, i am now stuck in that screen and can't boot anymore. I know that there is nothing wrong with my windows installation, since it was working just fine before i restarted.When trying the "automatic repair" options in Troubleshooting -> Startup settings, it only says that it couldn't repair the pc/find anything wrong and tells me to go back to advanced options or shut down the pc. Things i've tried so far:- sfc /scannow /offlinedir=C:\ /offbootdir=c:\ /offwindir=C:\windows - no errors found- chkdsk /f /r on C:\

:)

 

Stuck on Advanced Startup Troubleshooting Options/Settings Windows 10

Hi, I'm asking for a friend. Earlier, his computer was stuck in an infinite Automatic Repair loop, so we disabled Automatic Repair through Command Prompt from Advanced Startup Options, turned off his computer, and turned it back on. Then, he ran into a blue
screen, titled "Recovery", with error code 0x0000225 for file \WINDOWS\system32\config\system. From this screen, there are three listed options:

• Pressing "Enter" does nothing
• Pressing "Esc" brings up the "Please wait" message and to the "Troubleshooting" screen
• Pressing F8 brings up Startup Settings. Hooray!

But here's the catch: all 10 of the startup settings (e.g., enable debugging, boot logging, safe modes, disable malware, etc.) simply sends his computer back to the Recovery screen that lists the error code 0x000025.

From the Troubleshooting screen to Advanced Options, he can't reset his PC because there isn't enough room on his disk. He can't system restore because he doesn't have any restore points. He can't load System Image Recovery, Startup Repair, Command Prompt,
Startup Settings, or "Go back to the previous version", because he does not have Administrator rights. He can't sign in as an Administrator because "there aren't any administrator accounts on this PC".

He also tried inserting a Windows 7 disc out of desperation, but lo and behold: "Code 5: Cannot boot from disk".

In essence, his PC was permanently stuck on Automatic Repair, and now his PC is stuck on the Advanced Startup Settings/Options/Troubleshooting/Recovery screens. What can he do to rescue his computer from this unfortunate dilemma?

P.S. He runs only Window Defender, so anti-malware software should not be an issue.

 

Unable to open advanced troubleshooting options

Hi

Welcome to Microsoft community.

Given the context of your situation, where you're dealing with a "BAD_SYSTEM_CONFIG_INFO" error and having trouble accessing the advanced troubleshooting options due to repeated system freezes and issues arising from automatic updates on a second-hand PC, it seems like your system is in a critical state. This error often points to problems with the Windows Registry or the hardware configuration. Here are some steps you can take to try and resolve the issue or at least get your system to a more stable state:

Accessing Advanced Options via Boot

Since the usual methods are not working for you, try accessing the Advanced Troubleshooting Options through the boot process:

• To access Advanced Options in Windows 10, you can follow these steps:
  
  1. Click on the Start menu and select the Settings icon (gear-shaped) to open the Settings app.
     
  2. In the Settings app, click on "Update & Security".
     
  3. In the Update & Security section, click on "Recovery" in the left sidebar.
     
  4. Under the "Advanced startup" section, click on the "Restart now" button. This will restart your computer and bring up the Advanced Options menu.
     

System Restore

If you can access the advanced options:

• Select System Restore and follow the prompts to choose a restore point before the issues began. This can revert your system settings and configurations to a state before the problems started, potentially bypassing the corruption.
  

Startup Repair

From the Advanced Options:

• Choose Startup Repair and let Windows attempt to fix startup-related issues automatically.
  

Command Prompt Fixes

If the above methods don't work, you can try some command-line repairs:

• From the Advanced Options, select Command Prompt.
  
• Once in Command Prompt, you might want to try repairing your system files with the System File Checker tool by typing
  
  sfc /scannow
  
  and pressing Enter.
  
• If system file corruption is a concern, the Deployment Image Service and Management Tool (DISM) can also be helpful. Type
  
  DISM /Online /Cleanup-Image /RestoreHealth
  
  and press Enter.
  

Check the Disk for Errors

Still in Command Prompt from the Advanced Options:

• Type
  
  chkdsk /f /r
  
  followed by the drive letter (usually
  
  chkdsk /f /r C:
  
  and press Enter. This will check the disk for errors and attempt to fix them.
  
  Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.
  
  More information please refer to this chkdsk | Microsoft Learn.
  

BIOS/UEFI Settings Reset

• If you suspect that incorrect BIOS/UEFI settings might be contributing to the issue, consider resetting your BIOS/UEFI to default settings. Access your BIOS/UEFI by pressing the key indicated during the boot process (often Del, F2, F10, etc.), find the option to reset to defaults (often named "Load Default," "Load Optimal Defaults," or similar), save changes, and exit.
  
• Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
  
  If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
  

Reinstall Windows

As a last resort, if you can access your data and back it up by connecting the hard drive to another PC or through Safe Mode, consider reinstalling Windows. This will give you a fresh start and should eliminate software-related issues, but it will also erase all data on the system drive, so it's crucial to back up first.

Given the complexity of the issue and the state of your PC, these steps might or might not resolve the problem. If you're uncomfortable performing any of these actions or if the problem persists, seeking professional help might be the best course of action, especially to rule out any potential hardware failures contributing to the instability.

Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Advanced Troubleshooting not helping with booting up Windows 10.

Hi,

The issue that you're having usually happens when a specific process of the system got interrupted. This interruption can lead to system/hardware corruption. Since you were able to access that Advance troubleshooting (Window Recovery), we would like to know
if you have tried choosing the option Safe mode with Networking. If not, we suggest booting from it using the steps below:

• Go to Advance Troubleshooting.
• Under Advance options, choose Startup Settings.
• Choose Enable Safe mode with Networking or press F5.
  

After successfully booting the computer to it, we suggest running the System File Checker. Kindly follow the steps on this article to perform it:
Using System File Checker in Windows 10. Once done, type chkdsk c: /f
on the Command Prompt then click Enter. Wait for the process to finish, then
Restart your computer.

Update us with the outcome so we can provide further assistance.