Windows 10: Windows 11 Update KB5013889 Causes a Problem

Windows 11 Update KB5013889 was installed on my PC 31 May 2022. Afterwards, I found Canon MF Toolbox 4.9 had a problem communicating with my Canon ImageClass D420 printer/scanner when I tried to scan something Printing worked fine. I got this message:The cable was connected and the scanner was turned on, so the problem was something else.I uninstalled Update KB5013889 and the problem went away. I paused Windows updates, hoping Microsoft or Canonwill solve the problem. I want to resume updates, but I want to use my scanner too. Any suggestions?

:)

 

Nvidia driver problem with 940 MX on Windows 10 x64

I would only go back to the driver from the computers manufacturers if you experience any issues with the latest drivers from devie manufacturers.

If everything is still working well with the clean boot then you can start troubleshooting as follows to start:

How to determine what is causing the problem after you do a clean boot


1. Log on to the computer by using an account that has administrator rights.
2. From Start, search for msconfig. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.)
3. Select msconfig or System Configuration from the search results.
4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box.
5. Tap or click to select the upper half of the check boxes in the Service list.
6. Tap or click OK, and then tap or click Restart.
7. After the computer finishes restarting, determine whether the problem still occurs.
• If the problem still occurs, repeat steps 1 through 6, but clear the lower half of the check boxes in the Service list that you originally selected.
• If the problem does not occur, repeat steps 1 through 6, and select only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
• If you still experience the problem when only one service is selected in the Service list, this means that the selected service causes the problem, and you should go to step 11. If no service causes the problem, go to step 8.
8. Repeat steps 1 and 3 in this section.
9. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list.
10. Click OK, and then click Restart.
• If the problem still occurs, repeat steps 8 and 9, but clear the lower half of the checked boxes in the Startup Item list that you originally selected.
• If the problem does not occur, repeat steps 8 and 9, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
• If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 11. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 7 without selecting the Hide all Microsoft services check box in each step.
11. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then tap or click to clear the check box for the problem item.
From <https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows>

 

firefox and IE will cause problems?

could there be any reasonable explanation why firefox and ie would cause problems?

oh, and when the machine crashes it is the blue screen of death and when windows recovers it suggests bios update. this is a machine that hasnt been upgraded driver wise or bios wise, yet they insist it is firefox. give me a break.

 

Huge update Jan 11, 2016 causes problems

Hi,

Thank you for posting your reply and updating on the status. We apologize for the delay in response.

I suggest you to run the System Maintenance troubleshooter by following the steps below and check if it helps.

• Type Troubleshooting in the search box and press Enter.
• Click on View All in the top left pane.
• From the list click on System Maintenance and follow the on screen prompts.

Hope this helps. Keep us posted on the status for further assistance.