Windows 10: windows 11 update will not use external storage

Discus and support windows 11 update will not use external storage in Windows 10 Gaming to solve the problem; it sees that I have space on my D: drive and a usb device but when I select them nothing happens it just wants to clear space from C: drive... Discussion in 'Windows 10 Gaming' started by Stephen Woods1, Mar 30, 2023.

  1. STEPHEN WOODS1
    Stephen Woods1 Win User

    windows 11 update will not use external storage


    it sees that I have space on my D: drive and a usb device but when I select them nothing happens it just wants to clear space from C: drive

    :)
     
    Stephen Woods1, Mar 30, 2023
    #1
  2. HAZIQ JAMALUDIN
    Haziq Jamaludin Win User

    Update Assistant does not detect External Storage Device

    I am currently facing an issue with the update assistant. The problem comes from the prompt as seen from this webpage

    https://support.microsoft.com/en-us...-10-freeing-up-space-to-install-latest-update

    The issue is in "Step 2: Connect an external storage device". It says to
    "Connect your external storage device and wait until you see it in the drop-down list" but the external storage device already connected to my device (and shows up on My PC) is not shown on the drop down list. Can you help?


    windows 11 update will not use external storage c6321704-8541-466f-88a9-ab5e75fbdf04?upload=true.png
     
    Haziq Jamaludin, Mar 30, 2023
    #2
  3. JENICEL DRI
    Jenicel Dri Win User
    Update Assistant does not detect External Storage Device

    Hi Haziq,

    To further isolate the issue, kindly answer the questions below:

    • Have you tried connecting your external device storage to different PC to make sure that it's not defective?

    • Have you tried connecting a different external storage device to your PC to check if you're still experiencing the same issue?

    • What troubleshooting steps have you done so far?

    For the meantime, you may try suggested troubleshooting that was provided by
    Andre Da Costa     from this link and check if it makes any difference.

    Update us with the result.
     
    Jenicel Dri, Mar 30, 2023
    #3
  4. XTSX
    xTSx Win User

    windows 11 update will not use external storage

    Error: Please Insert The External Storage Media And Press Ok

    My computer, HP 14-an013nr, said to do the Windows 10 update, but the storage was full so it suggested an external storage device... The problem is that now after using a usp drive and following the steps it is unable to reinstall the previous version. I've
    tried this multiple times and even when it says "Restoring the previous version of windows" it always comes back to the "error please insert the external storage media and press ok" message. I can no longer use the computer. It will do NOTHING. It won't restore
    the previous version of windows and only shows a black screen with the error message. Is there a way to save the thing or is it lost?
     
    xTSx, Mar 30, 2023
    #4
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windows 11 update will not use external storage

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