Windows 10: Windows 11 upgrade check says my CPU is not compatible but it is on the list

Discus and support Windows 11 upgrade check says my CPU is not compatible but it is on the list in Windows 10 Gaming to solve the problem; The Windows 11 upgrade compatibility checker states that my CPU is not compatible, yet it is on the list of compatible CPUs as shown in the web page.It... Discussion in 'Windows 10 Gaming' started by Chris Clegg, Jun 4, 2025 at 2:17 PM.

  1. Windows 11 upgrade check says my CPU is not compatible but it is on the list


    The Windows 11 upgrade compatibility checker states that my CPU is not compatible, yet it is on the list of compatible CPUs as shown in the web page.It is an Intel Core i7 7700K @4.20 GHz.All other requirements are met.

    :)
     
    Chris Clegg, Jun 4, 2025 at 2:17 PM
    #1

  2. PC health check says I don't have a compatible CPU for upgrade to Windows 11

    PC health check says I don't have a compatible CPU for upgrade to Windows 11, but I can find my CPU listed in the 'compatible CPU' list on Microsoft website?

    Here is my CPU: Intel(R) Core(TM) i7-6700HQ @ 2.60GHz

    I'm running Windows 10 Home 21H1

    In the list of compatible CPU's there is this :

    [table][tr][td]Intel®[/td][td]Core™[/td][td]i7-6700HQ[/td][/tr][/table]
    In PC health check my system gets a pass for all other criteria - RAM, SSD space etc.

    Does anybody know what is amiss here?

    Cheers
     
  3. IanMellin Win User
    CPU not compatible to upgrade to windows 11.

    Hello,

    My PC has a I7-7500U CPU installed which is on the compatible list of processors that can run windows 11, however when I run the PC Health Check to see if I can upgrade the software it's saying that the CPU is not compatible. Mine is clearly listed as being compatible.

    See this link provided by Microsoft.

    Windows processor requirements Windows 11 supported Intel processors | Microsoft Docs

    All the other checks carried out by the PC health check come back as green ticks for compatibility.

    Has anyone come across this and how do I resolve it. I have spoken to Microsoft and they gave me a load of flannel about the hardware manufacture. I checked on the HP website for compatibility and they say the chip set in my PC is easily able to run the new operating system.

    It would seem that the software doesn't actually match what is on the Microsoft Site.

    Kind Regards

    Ian.
     
  4. Palcouk Win User

    Windows 11 upgrade check says my CPU is not compatible but it is on the list

    PC health check says I don't have a compatible CPU for upgrade to Windows 11

    If your CPU is shown as compatible in the intel cpu /win 11 check list then install win 11 as per

    To upgrade an existing win10 system to win 11, even if the system passes health check requires not least editing Bios settings, Secure Boot, TPM, convert MBR to GPT (the latter requires a paid for third party utility)



    Download Windows 11 (microsoft.com)
     
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Windows 11 upgrade check says my CPU is not compatible but it is on the list

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