Windows 10: Windows 11 Upgrade Failure due to WiFi Issues

I have tried to upgrade to Windows 11 twice now. Both times, I have been left with no internet connection. I therefore reverted to Winows 10 on both occasions. In the upgraded Windows 11, there was no WiFi box to check in Network Settings - only ethernet or bluetooth.I run a Dell XPS8930 which was purchased in 2019 and uses a Killler Wirelsess n/a/ac 1535 Wireless Adaptor. I am up-to-date with all Microsoft and Dell updates. I have had no problems with WiFi using Windows 10. This could well be a driver issue, I presume as the driver does not appear in the upgraded Windows 11 set-up. Wha

:)

 

Cannot install Windows 10 due to wifi adaptor

Hi Nigel,

Thank you for posting your response.

As you have stated that your computer is stuck in the splash screen after the first boot, I would suggest that you power down your computer and then restart the system and check. To do so follow the steps below.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

if you roll back to the previous Window, you can also try to install the latest drivers for your wifi adaptor and check if it helps you proceed with the installation. The above issue that you are facing is due to the wifi adaptor, and I recommend that
you contact the manufacturer of the device that is Broadcom to check for compatibility.

Hope this helps

 

Upgrading to windows 11

I have a few questions about windows 11...

1. How many GB it is? when my pc suggested the upgrade yesterday, it said it's about 4GB just want to be sure.
   
2. I'm using a windows 10 pro so if I upgrade, will it upgrade to a windows 11 pro?
   

 

Windows 11 multiple display connection failure due to HDCP Restrictions.

Hi Chandana Gurunath Rao,

Welcome to Microsoft Community.

Here are a few suggestions to help you troubleshoot and potentially resolve the issue:

1. Update Display Drivers: Ensure that you have the latest display drivers installed for your Acer laptop. Visit the Acer support website or the website of the graphics card manufacturer (e.g., Intel or NVIDIA) to download and install the most up-to-date drivers compatible with Windows 11.
   
2. Update Firmware: Check if there are any firmware updates available for your USB-C to Dual HDMI Adapter. Visit the manufacturer's website for the adapter and download any available firmware updates. Updating the firmware may help resolve compatibility issues.
   
3. Disable HDCP: Temporarily disabling HDCP might help determine if it's causing the issue. To do this, follow these steps:
   
   • Right-click on the desktop and select "Display settings."
     
   • Scroll down to the "Advanced display settings" section and click on "Display adapter properties for Display X" (where X represents the secondary display).
     
   • In the properties window, navigate to the "Monitor" tab.
     
   • Uncheck the box that says "Hide modes that this monitor cannot display."
     
   • Click "Apply" and then "OK" to save the changes.
     
   • Repeat these steps for each secondary display.
     
   Disabling HDCP may allow you to browse websites without the secondary displays turning off. However, keep in mind that HDCP is an important content protection feature, and disabling it may prevent you from accessing certain content that requires HDCP.
   
4. Check USB-C Adapter Compatibility: Verify that the USB-C to Dual HDMI Adapter you're using is compatible with Windows 11 and supports HDCP. Check the manufacturer's website or contact their support for any known compatibility issues or firmware updates specific to Windows 11.
   
5. Contact Support: If the issue persists, it's recommended to reach out to the support channels of both Acer and the manufacturer of the USB-C adapter. They can provide more specific guidance or potential solutions based on your laptop model and the adapter you're using.
   

It's worth noting that compatibility issues can sometimes arise due to a combination of hardware, drivers, and software updates. Hopefully, one of these suggestions will help you resolve the issue or at least narrow down the potential causes.

Please feel free to let me know if you have any questions.

Kind regards,

Manson | Microsoft Community Support Specialist