Windows 10: Windows 11 Upgrade Issue?

I ran the PC Health Check and it says yes to all of the requirements for my laptop, but on the Upgrade Website, I get this message, which says yes, but also says no?So, I'm a little confused as to whether or not I can upgrade when the time comes?

:)

 

IE 11 not working

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.



I suggest you to follow the steps below and check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is with your Explorer.

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Internet Explorer performance troubleshooter

And also refer the link below and check if it helps.

http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows 10 Upgrade Error 11/11/2015

Hi Marianne,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with installing the updates, do let us know the following to assist you better:

• Were you able to see any error notification along with the error code?
• What is the make and model of your device?
• Are you able to boot in to the desktop?

This issue might be due to the anti-virus software or corrupted Windows Update Components.

I suggest you to hard reboot the computer and perform the below.

Step 1: Try to eject all the external devices connected to your computer except mouse and keyboard, reboot the computer and check if the issue persists.

Step 2: I suggest you to uninstall the anti-virus software installed on your device and check for the updates.

If the issue still persists,

Step 3: I suggest you to run the Windows Update troubleshooter and check.

Resolves problems that prevents you from updating windows.

Steps:

• Press Windows key and type
  Troubleshooting.
• Click on Troubleshooting and click on
  View all in the left pane.
• Select Windows Update to run the Windows Update Troubleshooter
  and follow the on-screen instructions.

For further reference: How to: Troubleshoot common Setup and Stop Errors during Windows 10
Installation

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA