Windows 10: Windows 11 User not able to use internet.

Hi, So recently I've been unable to use the internet on the second user on my laptop. I use windows 11 and the second user is the only with a live account signed in and the other doesn't.

:)

 

Internet Explorer 11 not working on Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is with your Explorer.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Internet Explorer performance troubleshooter

And also refer the link below and check if it helps.

http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

MSN is crashing in Internet Explorer 11

Hi Lee,

The issue you're experiencing could be due to unauthorized add-ons causing the page not to respond. We'd like to know the following:

• Did you notice any changes on your PC prior to the issue?
• Is the issue happening to all websites aside from MSN.com?
  

In the meantime, I suggest that you start Internet Explorer with no Add-ons. Please follow the steps below:

• Press the Windows key + R. A Run dialog box will open.
• Type iexplore.exe -extoff

If you're able to browse websites without any issues, then add-ons may be cause the error. You can refer to this link on how to turn off/remove add-ons on Internet Explorer:
Manage add-ons in Internet Explorer 11.

Please update us with results for further assistance.

 

Internet Explorer 11 as well as Edge in Windows 10 crashes

Hi,



Thanks for posting your query on Microsoft community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is
with your Explorer.

Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Internet Explorer performance troubleshooter.
  

And also refer the link below and check if it helps.

Internet Explorer help - Microsoft Support



Step 2: I suggest you to reset the Internet Explorer and check if it helps.

Refer the below article and check if it helps.

Change or reset Internet Explorer settings - Microsoft Support

Reset Internet explorer disclaimer:

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.



Step 3: Clear caches and cookies

• 
  Open Microsoft EDGE.
  
• 
  After that click on (…) “More action” option which is visible at top right side of the browser and you will see “Settings” option.
  
• 
  Under “Settings” scroll down and you will see a button “Choose what to clear” under “Clear browsing data” option.
  
• 
  Once you click on this option you will see list of feature, Select Cached data and file.
  
• 
  Here you need to check the option you want to clear and click “Clear” button.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.