Windows 10: Windows 11 users are unable to open EFS encrypted files when not connected to the company...

In recent days we became aware of a behavioural issue that seems Windows 11 related. We make use of EFS encryption for the local files on user devices, but users seem to lose access to those encrypted files when they are not on the company network. As soon as the users connect to VPN or directly to the company's domain network then they have access to the encrypted files.This is different to the Windows 10 behaviour where users always had access to their encrypted files, even if they were not connected to the company network.We have checked that the encryption certificate with the correspondin

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Win 10 pro EFS Encrypting File System Problem (Dell)

Hi,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and we are happy to help you.

I suggest you to start the Encrypting File System (EFS) Service and check if it helps.

Follow the below steps:

• Press Windows key + R from the Keyboard.
• Type services.msc and hit Enter.
• Search for Encrypting File System (EFS) Service.
• Double click on Encrypting File System (EFS) Service and click on
  Start button.
• Click on the dropdown list and set the Startup type to
  Automatic.

If the issue still persists then, I suggest you to post the same question in TechNet forum for further assistance with this issue. Follow the below link to post your question in TechNet forum.

Technet forums

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

How to decrypt/recover files that were corrupted during the EFS encryption?

During the encryption of file using EFS, the user cancelled the encryption process resulting EFS to stop midway during the encryption. Now, the user is unable to decrypt the file using his user account and recovery agent. Is there another way to decrypt/recover
the file?

 

Unable to access/open encrypted files

Hello Tom,

We regret for the inconvenience and we understand the frustration when things don't go the way they supposed to. Let me assist you.

Before we proceed any further let us know a few more details on the below questions.

• Are you facing any issues while accessing data not encrypted in your PC?
• Did you observe the issue immediately after Windows 10 installation or after any software/hardware changes made to PC (if any) ?
• What is the relevant error message when you say 'locked and cannot be opened'?

As an initial recommendation, I suggest you to refer to the below thread, wherein
Niranjan Majhi has replied to on 31st May, 2016.

Cannot open EFS encrypted files after upgrading to Windows 10

Write to us with the updated status and the required information related to encrypted files in Windows, for us to be able to assist you further.

Thank You.