Windows 10: Windows 11 w/ Thunderbolt Dock incorrect display resolution.

I have reached out and spent time with Dell support, they have been unable to help, hoping for help here.I have a Dell Precision 5560 Laptop, running windows 11, when I connect a TB dock Dell WD19TBS to it, with two monitors the monitors run at the wrong resolution and there is no option to change that.If I connect the same dock/monitor setup to a Dell XPS running windows 10, it works fine.If I connect the same dock/monitor setup to the Precision but boot into ubuntu, it works fine.If I connect the same monitors via a USB-C dock, they work just fine.It appears the common denominator of the i

:)

 

Display dock to Thunderbolt display 27

How to connect Thunderbolt Display to Microsoft Display dock Lumia 950 XL?

 

Custom Display Scaling on Multiple Monitors w/ Dock

Hello,

I've encountered the world's most infuriating problem for which I do not believe there is a solution. I recently purchased an HP ZBook 14u w/ it's associated thunderbolt dock. I have two 24" 4K displays connected to the dock. For the monitors, under scale
and layout I've set scaling to 225% (which IS listed under available pre-set scaling options) and they look fantastic. For the laptop screen however, the recommended setting is 300% (too big) with the setting below that being 250% (too small). Setting a custom
scale of 275% is perfect. The problem is, if I set custom scaling on the laptop screen, and then plug it into the dock, it carries over to the two monitors (changing them to 275%) making them too big. It seems there is no way to set custom scaling for an individual
display. It also seems that there is no way to add a certain scale percentage (in this case 275%) to the list of available options within the settings on the laptop screen without setting a custom number.

Does anyone have any suggestions on how to fix this? Are there any drivers, registry tweaks or custom apps that can allow me to set custom scaling for an individual screen and not have it carry over to all the displays when I connect the laptop to the dock?

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator