Windows 10: Windows 11 - Windows hello cannot change PIN or face recognition

Before I go further, I tested windows Hello Face recognition and PIN on the same PC, on Win 10, and it's working with no issue. Lukely I kept an instance Windows 10, as it seems I will be giving up on Win 11 and all it's unfixable issues.My Win 11 build I crashed while trying to apply fixes, as right now when i try to log in and enter the password, I only see a blank wallpaper. The details below:On windows 11 i was trying to setup Windows Hello face recognition, and as soon as I would enter the PIN, it would just close with no resolution. With this I noticed that the same happens for changing

:)

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

Windows Hello does not save face or pin

Hi Angelo,



We'd like to learn more about your concern with Windows Hello so that we can provide the best resolution. We just have a few questions for you:

• 
  Did the PIN and the face recognition work properly before Creators Update?
  
• 
  Do you get an error message when you try to save your biometric data or your PIN? If yes, please provide a screenshot.
  
• 
  What troubleshooting steps have you tried so far?