Windows 10: Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happensSteps to replicate on my PC - WIN 11:Situation 1 - Trying to change PIN:Settings - Accounts - PinWindows HelloAlthough i'm currently using a PIN to log into my user, I only get 1 button: SetupPress Setup - Create a PIN - Next Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happensSituation 2 - Trying to add Face recognition:Settings - Accounts - Facial recognition Windows Hel

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Windows 10 face recognition

Hello,

I am trying to fix the face recognition of my windows 10 laptop. It uses to work fine but stop working around June of this year. I have been using fingerprint or PIN since then. I think Windows Hello is fine since I can use my fingerprint.
I have tried many times to reload the driver for my IR camera with no change. I have tried to downgrade the driver same result not working. I have removed the IR camera from device manager and get it reinstall same result.

I went to parameter and my signin option and removed the face recognition that was configured. Now when I tried to configure it I can’t, I get an error that it can’t activate the camera and to make sure it is working fine.

I found in another forum that for windows 10 Hello Face recognition to work you need 2 services running: Infrared monitor service and Connected user experiences and telemetry service. I have the second service running but not the Infrared monitor service. According to my research it uses irmon.dll. I can't find that dll on my laptop.

Questions:
Do these 2 services are really needed to run face recognition?
If yes how can I restore the irmon.dll?

This is my current version of windows 10:
Édition Windows 10 Professionnel
Version 20H2
Date d’installation 2021-01-09
Version du système d’exploitation 19042.1348

Sorry for the French wording
Thank you for your help,
Luc

 

I can't setup windows hello face recognition.

I have a new HP Zbook Power G9 mobile work station. I installed face recognition without any problems, it was working perfectly fine. Then, I updated my pc to windows 11 and suddenly I couldn't setup windows hello face anymore. The PIN and fingerprint are working, the face sign in not. I've already tried everything I found on the internet.

I tried:

• uninstall and install device
  
• uninstall biometric driver
  
• update biometric driver
  
• enable use of biometric drivers to log in
  
• editing the group policy
  
• switching to local account
  
• deleting school account
  
• changing / deleting PIN
  
• run troubleshooter on camera
  
• run troubleshooter on windows update
  
• installing all the windows updates
  

Nothing has worked so far. Can anyone help me please?