Windows 10: windows 11, wireless printer hp 3830 indicates on 'devices and printers 'attention required'

on windows 11, wireless printer hp 3830 indicates on 'devices and printers 'attention required' and will not print job from the pc unless print job is initiated from iPhone or ipad

:)

 

wireless HP Officejet 3830 printer

I can not connect my wireless HP Officejet 3830 to my HP laptop whenever I shut the printer & or Laptop off this will happen I seem to need them both in their sleep mode????

 

Printer missing from drop-down menus

Thanks for the reply, Ken.

Here's what I did this morning.

1. Removed usb cable
   
2. powered HP 3830 printer down
   
3. deleted printer device and its drivers
   
4. rebooted pc
   
5. inserted CD that came with the printer and ran setup
   
6. printer setup offered to download the HPEasyStart app, which I did
   
7. ran HPEasyStart and followed all of its instructions
   
8. HPEasyStart offers wired or wireless install. I chose wired (USB)
   
9. While between HPEasyStart steps, I got Windows 10 popups in the lower-right of the screen indicating ‘printer install complete’, so I wonder if Windows plug-n-play is interfering with HP’s install.
   
10. I continued with HPEasyStart. It gave me an option of installing ‘Full Software and Drivers’ or ‘Basic Drivers’. I installed Full Software and Drivers
    
11. I get a ‘Device Setup Complete’ Windows popup in the lower-right portion of the screen.
    
12. The HPEasyStart screen says, “Device connection unsuccessful”. The device was not able to connect successfully over the USB cable. Please check the cable connections and then click Retry to try again.”
    
13. There is now an entry for this printer in Devices and Printers. In Devices and Printers → Properties → Hardware, Device Status is: “This device is working properly”. Clicking Properties (in the Hardware tab, as opposed to ‘Properties’ when right-clicking on the printer icon in Devices and Printers), in the Driver tab, Driver Provider is “HP”, Driver Date is “3/4/2017”, and Driver Version is “40.11.1113.1762”. In the Events tab: “Driver Management concluded the process to install driver hpwia_….with the following status: 0x0”
    
14. In MS-Word → Print → pull-down menu, I see an entry for ‘Fax – HP OfficeJet 3830 Series’.
    
15. Still in the ‘Device connection unsuccessful’ screen (see above), I click the Retry button. This results in a Windows popup windows: “device undergoing additional setup“ and “HP device has completed setup”
    
16. I try a second USB cable and click the Retry button in the Device Connection Unsuccessful screen. It fails again with “The device was not able to connect successfully over the USB cable”
    
17. I can print to a Canon printer using either of these cables connected to the PC that I am using to try to connect to the HP 3830.
    
18. I exit HPEasyStart.
    
19. I wonder if the ‘fax’ menu item is actually the printer, so I try to print to the ‘Fax - HP 3830’ pull-down menu choice from MS Word, and I get a popup, “The printer is not installed”
    
20. I download and run the HP app, ‘Troubleshooting HP printer software installation’, which suggests, “Solution 1: Restart the computer and reinstall the HP software’. So, I powered down the printer, unplugged the usb cable, and restarted the pc.
    
21. After PC restart, the Troubleshooting app automatically ran and provided a link for HP Printer Install Wizard, which downloaded hppiw.exe, which I ran.
    
22. I followed the Wizard instructions, and it gave a screen, “The following printers were detected and are connected to your computer” and an empty list. Maybe the Wizard doesn’t know about the 3830? So, I clicked on ‘My printer is not listed”, which takes me to a screen that suggests that I (re-)connect the USB cable or make sure that the printer is on the PC’s network before proceeding.
    
23. I configure the 3830 for wireless and it got an IP address from my router.
    
24. Back in the printer Wizard, I clicked on the ‘My printer is not listed’ button and checked the ‘My printer is already configured for use on the same network as my computer’ and clicked Next. The Wizard found and listed the’HP OfficeJet 3830 Series’. I selected it and clicked Next. The Wizard tried to discover and reported ‘The selected device is not currently supported by this Wizard.’ I exited the Wizard.
    
25. If I do [WindowsKey] Q and type Printer and click ‘Printers and Scanners’, the list includes these two items:

• • HP OfficeJet 3830 Series App available for this device’
    
  • HPA2882A (HP OfficeJet 3830 Series) Driver is unavailable

1. If I take either of these two USB cables and attach them to a Windows 8.1 PC, I can print to the 3830.
   
   So, it is as though the 3830 driver is not installed correctly or there is a USB problem.