Windows 10: Windows 11 won't accept my Canon printer software

My Canon scan utility software for Canon printer mf267dw won't install. I called Canon to help me with this. The Canon software expert tried to install the latest driver and software but Windows would not complete the process. There was a problem with the port. The Canon technician said to call Microsoft. He said there is a registry problem that won't allow the software to be completely accepted.I note I have Microsoft 365 and that I had problems installing another Canon printer mf273dw on the same computer which is 2024 HP laptop using intel i7-1355U with 16 gb RAM. The technician I worked

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Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.

 

Canon printer software update failure

Hi Divya, your suggestion didn't work - troubleshooting with wired connection.

I Removed the printer from the Settings > Devices & Printers list, re-installed 2 Canon drivers as required, and the update problem persisted.

Since then I have run WindowsUpdateDiagnostic.diagcab, which found an error 'Service Registration is missing or corrupt' which was fixed. That was yesterday. I have just run it again, which produced the same error. Strange?!

So I am waiting to see if the next automatic printer software update works.

I have been in touch with Canon to see if a complete printer uninstall would likely fix the issue, but I am awaiting their reply.

Regards, Steve.

 

printer canon mg7700

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your Canon printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Canon Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Canon Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.