Windows 10: windows 11 won't recognize WD My Passport EHD

After the windows 11 update to my Microsoft Surface Pro X, Windows doesn't recognize my Western Digital My Passport drive. The only thing it does show is a "Virtual CD_ROM" with the drive unlocker app. When I try to run the WD Unlocker on the virtual CD-ROM I get an error message stating that Unlocker must be run from the Virtual CD-ROM on the external hard drive. Everything was working fine until the Windows 11 uodate. I've tried ununstalling the drive in device manager an restarting but it didn't fix the problem.

:)

 

WD passport external HD not recognized on windows 10

I got Windows 10 to recognize my WD My Passport Ultra 2tb. Steps: 1. download the WD SES Driver (WD SES Driver Download)
and WD Firmware Updater (WD Product Update). 2. Reset the computer. 3. Press the Windows Key and look for Administrative Tools option and select the Disk Administrator. 4. The application will display
the disk and most likely the settings will be disabled (right click), you must remove that unit from this same box of options. 5. Then right click again will enable the options to assign a letter to name the detected disk, assign for example Z. 6. Finally
you will see that your computer recognize your WD Passport Ultra. I hope this is useful, it worked for me.

 

WD My passport - Not recognized in Win 10


True there is a lot we do not know yet with this PC or Drive, but Ultra's are both 3.0 & 2.0 as posted in links here from WD, so i suppose i am just speculating on what was shown so far here. I would not suggest him/her opening this WD and i see no screws so either snapped together or glued . As i have this drive and UEFI. I think has to do with where is it being plugged in which USB ports as i see a listed PCI USB Controller card. Asked about updated system drivers, chipset,etc..

Here is my Device Manager

 

Windows 10 and WD Passport Ultra

Hi Carolyn,

A few reasons why your computer doesn't recognize your WD My Passport Ultra external hard drive may include the following:

• Your PC can't provide the hard drive's power requirement
• The capacity of the hard drive may require a separate power source

To isolate this further, we suggest that you try connecting it to a different USB port on your computer. Check also the specification of your hard drive and see if it requires a separate power source. You may also try connecting it to a different computer
and see if you encounter the same issue.

Let us know how it goes.

Regards.