Windows 10: Windows 1809 my mouse connected via Bluetooth randomly stops working

It's just a matter of time until the mouse is disconnected from the laptop, which is a Dell XPS 9570, the mouse is also a Dell WM527.

The issue did NOT happened in Windows 1803. I know because I tested, I reverted back to 1803 and the connection is stable. This happens only in 1809. I am not using and Dell or external drivers, only the ones Windows downloads for itself. The Bluetooth card is an Intel Wi-Fi 9260 card.

:)

 

Bluetooth Mouse randomly connects/disconnects

Hi

My brother has a Lennovo Notebook with Windows 10. He also has a Microsoft Designer Mouse (Bluetooth) connected to it. Now, just suddenly two weeks ago the mouse pointer did not move smooth anymore. Also the mouse connects and disconnects randomly and also
at quite some speed. He bought a new mouse (same mouse) and still the same story. He connected my MS Sculpt Mouse.... and still the same story. I have updated the Lennovo Bluetooth drivers but the problem persist. I searched for drivers for the mouse but couldnt
find any. Any suggestions please?

Kind regards

Jaco Pretorius

 

Bluetooth Designer Mouse Troubleshooting

I'm running WIndows 10 on a Lenovo E560 and my Microsoft Bluetooth Designer Mouse has stopped working. Some weird symptoms:

• In pairing mode, the device will appear in the Bluetooth Connection Manager, pair and connect. The mouse correctly finishes pairing mode when paired.
• However, although it appears as connected, it doesn't work.
• If the mouse is turned off, it still shows as connected in the Bluetooth Connection Manager.
• If the bluetooth in the PC is turned off, then on again, it appears as "Paired".
• If the mouse is then turned back on, it doesn't connect again.
• Other Bluetooth devices pair and connect correctly.

Any suggestions? Or is the mouse knackered?

 

Microsoft Sculpt Comfort Mouse - stops working

Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

After looking at some posts. The following steps seem to work.

In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

I also notice that under other devices I have a number of devices that seem to be unknown





I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

The laptop I use is a Dell Inspiron 15 - 7000 Series