Windows 10: Windows 365 subscription

I have had a Windows 365 subscription for several years. However every time I try to sign in I get an error message. On March 26th £84.99 was debited from my PayPal account but my subscription is not showing in my Microsoft account.When I purchased my subscription I used a different e mail address and that is now defunct. Please tell me how I rectify the problem and then can use my subscription without getting error messages.

:)

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

365 subscription.

I am using the free 365 subscription. Does this NOT include windows? That was what I needed. All you seem to get is some apps.