Windows 10: Windows account cant access Office 365 Family license

My husband recently renewed his Office 365 and shared the license with me (as he had done previously). Since this renewal, i am unable to use the Office license if i log into windows under the same MS account as i use for Office 365.

• my MS account shows that the license is shared with me.
• if i log into windows under another (local) account, i can use the Office 365 shared license (I log into office 365 using the MS account)
• if i log into windows under the MS account, then log into Office 365 under that same MS account, it says i am not licensed to use Office 365.

After a 3 hour chat session with MS, it was concluded that i will need to log into windows under a different account if i want to use the MS Office license. During that 3-hour session (and before) we uninstalled/reinstalled office, and deleted numerous license keys, to no avail. The tech decided that my windows account must be corrupted, and since he was an Office tech (not a Windows tech), he didnt know how that could be fixed, other than to use separate accounts for Windows and Office.


I can live with having 2 different accounts (1 for windows and 1 for office) but this seems like a dumb solution, especially when it used to work fine until this recent renewal.


Any insight welcome.


T

:)

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

Office 365 activation error after big Win 10 update

We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

• Open Office app, then click on File.
• Look for Account, then click on Update.
• Once done, restart your computer.

We're looking forward to your feedback.

 

Windows 10 License will expire - after ceasing to use Office 365

Hi Matt,

This can a compatibility issue between your Windows 10 and Office 365. For us to help you with this concern, we'd like to know more information. Kindly answer the following questions:

• Does Office 365 came from your organization as well?
• Have you tried
  uninstalling Office 365?

Meanwhile, we suggest that you check the reply of MVP Andre Da Costa on this

thread and perform the steps given to see if there will be any changes on your Windows 10.

We'll be waiting for your response.