Windows 10: Windows Account Sign in/ Log ON issues with display

We have a family of 4 all logins are working as expected except for on child sign in. When that child signs in the screen goes black for a log period of time. Windows desktop and Windows explorer does not show up. I have looked at Microsoft Support for help not live person and it had me go through a series of steps with task manager, but you cannot see the task manager, ctrl+alt+esc but that doesn't let us view anything on the screen. After about 5 minutes then finally Windows desktop and Windows explorer if visible. Remember this is for one Microsoft account/ID of 4 on the PC the other 3 load/work as expected. Just need to figure out how to get Windows to display immediately after sign-in. Anyone able to assist in fixing this?

:)

 

Problems logging in to account

Hi Suzanne,

Thank you for contacting Microsoft Community. I understand that you have an issue with logging in to Microsoft Account. I will surely help you to fix this issue.

To understand the issue better, let me know what is the complete error message you get while logging in to Microsoft Account?

This issue could have occurred due to incorrect Microsoft Account Settings.

Try the steps listed here:

Method 1:

I suggest you to sign in to your Microsoft Account directly and check if you face any issues.

How do I sign in to my Microsoft account?

http://windows.microsoft.com/en-us/windows-live/sign-in-how

Method 2:

If the issue persists, I suggest you to try the steps in the article which will help you to identify and fix some problems with the
Microsoft Account.

http://windows.microsoft.com/en-us/windows/sign-in-cant

Note: Try the steps which you have not tried before.

To resolve the issue related to Microsoft Office 2016, I suggest you to post the query in Microsoft Office 2016 forums.

Results in Office - Microsoft Community

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Issues with automatically sign to the other account after restarting the Computer and not able to sign in to main account on Windows 10.

Hi,



Thank you for posting your query on Microsoft Community.



I understand that you are facing issues with sign in to Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if there is change in sign in settings.

To assist you better, please provide the information:

Have you made any changes to the Computer prior to the issue?



Try to check if your User account is displaying in user account list.

1. Click on Search bar.

2. Type "User Accounts" without the quotes in the search bar and click on it.

3. Click on Manage another account.

4. Then check if your account is listed or not.

I suggest you to try to check if you are able to see the sign in option of your account in the sign in screen.

1. When the Computer automatically shows login screen of your Husband's account, try to sign in to his account.

2. Then I suggest you to Sign out from his account.

3. Click on Start Menu and then click on User name which is displayed at the top corner of the Start Menu.

4. Click on Sign out.

5. After signing out, check if your account is listed in sign in list.



Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.