Windows 10: windows asking for bitlocker key,but under my microsoft account there is no bitlocker key

windows asking for bitlocker key upon starting my laptop,but under my microsoft account there is no bitlocker key exist.I can not login to my windows now.Already took laptop to bestbuy where i bought it, they checked everything under my microsoft account and laptop and finally said contact microsoft for your bitlocker recovery key.Please help

:)

 

BitLocker Key

There may be a software that triggered the BitLocker in your Windows 10 PC. To assist you better, we suggest that you check these articles for further information:

• Find my BitLocker recovery key.
• BitLocker recovery keys: Frequently asked questions.

• BitLocker

Let us know if you need further assistance.

 

Bitlocker key can not be found in the microsoft account

After a regular update of Windows my Notebook asked me for the Bitlocker Key although I never activated this. The device is listed in my account but in the list of keys it's not.

Simply doing a reset is definitely not an option, the data is needed.

Every single suggestion for how to find the key is absolutely useless so far.

 

Asking for Bitlocker recovery key on login

So I was playing with BIOS settings for reformatting my laptop and reinstalling Windows using bootable USB drive. I didn't succeed and I probably did something stupid. Now I'm not able to login into my laptop. It's asking me for bitlocker recovery key on both disabled and enabled settings of secure boot.

On "Enabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot policy has unexpectedly changed."




On "Disabled" setting, it says "Bitlocker needs your recovery key to unlock your drive because Secure Boot has been disabled. Either Secure Boot must be re-enabled, or Bitlocker must be suspended for Windows to start normally."




I don't have a recovery key. I don't remember setting one. I even searched for it in my Microsoft account. My device (ASUS X205TA) is listed but the recovery key is not.

Note that I don't have any useful data in the laptop, so I'd be fine with reinstalling windows even if I loose all the data. I just want to be able to use my laptop again.