Windows 10: Windows Audio Service randomly crashes and no longer allows audio/video to be played

For the past 3 months or so, my audio driver has crashed and made it so no audio or video can be played. Youtube videos show an "Audio renderer Error. Please restart computer", Windows media player won't even open a video file, Spotify say "Cannot play file right now." Any and every audio or video program has stopped working. There are only 2 ways to resolve the issue. I can either restart my laptop or I can manually stop Windows Audio in the Servcies tab and restart just that. Both options, however, are only temporary solutions.


I have can see that the error has something to do with AudioDG.exe and MaxxVoiceAPO3064.dll crashing with the error report that shows up every time the audio crashes.


Application Error Report:

Faulting application name: AUDIODG.EXE, version: 10.0.17134.471, time stamp: 0x7ba55a2a

Faulting module name: MaxxVoiceAPO3064.dll, version: 3.1.14.0, time stamp: 0x55880327

Exception code: 0xc0000005

Fault offset: 0x00000000000bb41c

Faulting process id: 0xad0

Faulting application start time: 0x01d4c00945baf549

Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE

Faulting module path: C:\WINDOWS\system32\MaxxVoiceAPO3064.dll

Report Id: fe5f50e2-78a1-44d1-92a9-e90305929a7a

Faulting package full name:

Faulting package-relative application ID:


Windows Error Reporting:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: AUDIODG.EXE

P2: 10.0.17134.471

P3: 7ba55a2a

P4: MaxxVoiceAPO3064.dll

P5: 3.1.14.0

P6: 55880327

P7: c0000005

P8: 00000000000bb41c

P9:

P10:



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER363D.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER36DA.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER36FA.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER36F8.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3728.tmp.txt

\\?\C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\WER37A8.tmp.appcompat.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_c8d5b4f14cdb11b910a96251cb6e5a6b8535de0_a02ae889_cab_3a0e37b4\memory.hdmp



These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AUDIODG.EXE_c8d5b4f14cdb11b910a96251cb6e5a6b8535de0_a02ae889_cab_3a0e37b4



Analysis symbol:

Rechecking for solution: 0

Report Id: fe5f50e2-78a1-44d1-92a9-e90305929a7a

Report Status: 100

Hashed bucket:


End of Report


I have tried every potential solution I could think of and find online. I've updated Realtek and Intel audio drivers, uninstalled and reinstalled the same drivers, updated windows, disabled audio enhancements, tried "sfc \scannow", DISM.exe restorehealth tool, cleaned system tools, and I've found no way to try and re-download the AudioDG.exe and MaxxVoiceAPO3064.dll files. Nothing has worked and the error still keeps happening.


My system is a stock Dell inspiron 17-7569 running Windows 10 Version 10.0.17134.471. I have had the laptop for 3 years and the error started happening mid November. No program was installed around the time the errors started occurring. Any Assistance in getting this issue resolved would be greatly appreciated.

:)

 

Windows Audio Crashes

My audio stops working when ever a mic is turned on.

On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

It seems the Windows Audio service is what crashes.

After the first crash, the audio does not come back no matter what I do until I restart my pc.

I can replicate this with the following steps:

1. Login to pc
   • audio output working fine
2. Open sound settings, opens to playback tab
   • audio still fine and also able to play test sounds
3. Click on Recording Tab
   • The sound feedback indicator on the right side is missing
   • The window freezes, error window appears about DLL crash
   • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
4. Proceed to follow various trouble shooting steps
   • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
   • The recording tab in the sound settings is also now accessible
   • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

Solutions I've Tried:

• DISM (ended with no errors)
• sfc /scannow (found corrupted files, required restart)
• Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
• Disabling and re-enabling audio drivers
• Reinstalling audio drivers from manufacturers site
• Using windows generic audio drivers
• Restarting my PC

As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.

 

Windows 10 Audio Randomly Cuts Out

Hi,

Thanks for posting your query on Microsoft community.

We understand the inconvenience caused and we will try our best to resolve the issue.

We appreciate you for trying the troubleshooting steps.

To assist you better, please provide few details.

1) Is the issue confined with specific browser, when you say online audio and video is not working?

2) Is the issue is confined with play online audio/video or with system audio as well?

3) Which exact Windows troubleshooter you have run?



I suggest you to follow the below steps and check if it helps.



Step 1: If you have not performed audio troubleshooter then, I suggest you to perform audio troubleshooter.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

Step 2: Set Windows Audio services as manual.

Follow the below steps:

1) Press Windows key + r, type services.msc and hit Enter.

2) Check for the Windows Audio services.

3) Right click on the service and select Manual.



For more information, refer to the below link:

http://windows.microsoft.com/en-US/...10&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

My PC Will Not Play Any Video or Audio Files

Hi Adam,

The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

Provide us additional information to assist you better with this issue:

• What is the make and model of your computer?
• Have you tried to access videos on different browser (Internet Explorer) and check?
• Were you able to access any other audio from your computer?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

try the audio troubleshooter.

Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

Steps:

• 
  Click Start, type
  Services.msc in the Start Search box.
  
• 
  Scroll down the list of services, right-click
  Windows Audio and select Start.
  
• 
  Select Properties for
  Windows Audio and set its Startup Type to
  Automatic.
  

Method 3: I recommend you to update the audio drivers and check if it helps.

• Open Start, enter
  Device Manager, and select it from the list of results.
  
• Under Sound, video, and game controllers,
  select your sound card, open it, select the Driver
  tab, and select Update Driver.
  

Method 4: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

Thank you.