Windows 10: Windows-Audio service stops and can't be restarted while DisplayLink USB Dock is connected

Hi all,my problem started exactly after the new Windows 11 update KB5027303, Build 22621.1928 was installed on the 28th June 2023. Since then, when my USB docking station is plugged into my notebook the audio service is stopped and can not be restarted, only after I remove the USB cable from the port. Doesn't matter which USB port I use, issue occurs everywhere. My USB Dock is ICY-Box , Model IB-DK2241AC, I have it since 6-7 years and never had problems with it, while using it with multiple notebooks. Since the Windows Update I reset my operating system after that reinstalled it twice once f

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Windows-Audio service stops and can't be restarted while DisplayLink USB Dock is connected

Hi all,

my problem started exactly after the new Windows 11 update (KB5027303, Build 22621.1928) was installed on the 28th June 2023. Since then, when my USB docking station is plugged into my notebook the audio service is stopped and can not be restarted, only after I remove the USB cable from the port. Doesn't matter which USB port I use, issue occurs everywhere.



My USB Dock is ICY-Box , Model IB-DK2241AC, I have it since 6-7 years and never had problems with it, while using it with multiple notebooks. Since the Windows Update I reset my operating system after that reinstalled it twice once from the cloud and once from the local drive but didn't change anything. All installed drivers are up-to-date and it worked perfectly until last Wednesday. I also tried connecting another USB Dock, from a friend, that doesn't use DisplayLink and that one did not have a similar behavior. Tried with another ICY Box dock, issue was the same. When connecting the monitor directly with a HDMI cable the issue doesn't occur. All these facts and tests indicate for me that something came with that update that is in conflict with the DisplayLink driver.

Hope someone has an ideea what to do next, other than getting new hardware.

Specs of my notebook:

Computer: Acer - Nitro AN515-57

OS: Microsoft Windows 11 Home (x64-based PC), No Service Pack, German

OS Build: 10.0.22621.1635 (Debug = False)

OS Build Label: 22621.ni_release.220506-1250

Motherboard: TGL - Scala_TLS - V1.17

System Bios: Version V1.17 built 2022/06/02

CPU: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz

Number of Cores: 16

Number of Monitors Connected: 2

Graphics: DisplayLink USB Device (DisplayLink)

Graphics Driver: 11.0.2412.0 Dated 2022/12/09

Graphics: DisplayLink USB Device (DisplayLink)

Graphics Driver: 11.0.2412.0 Dated 2022/12/09

Graphics: Intel(R) UHD Graphics (Intel Corporation)

Graphics Driver: 30.0.101.1273 Dated 2022/01/14

Graphics: NVIDIA GeForce RTX 3050 Ti Laptop GPU (NVIDIA)

Graphics Driver: 31.0.15.3640 Dated 2023/06/23

USB3.0 Host Controller Drivers Installed:

Name: Intel(R) USB 3.20 eXtensible-Hostcontroller – 1.20 (Microsoft)

Driver Provider: Microsoft

Driver Version: 10.0.22621.1928

Driver Date: 2023/06/22

Name: Intel(R) USB 3.10 eXtensible-Hostcontroller – 1.20 (Microsoft)

Driver Provider: Microsoft

Driver Version: 10.0.22621.1928

Driver Date: 2023/06/22

***** moved from german to english Community *****

 

DisplayLink Demonstrates USB-C Docking Experience That "Just Works"

DisplayLink, the leading provider of USB graphics technology, removes the confusion over USB-C docking and demonstrates a full dock experience with peripheral connectivity, multiple monitor expansion, audio, Gigabit Ethernet and USB hub connectivity for notebooks with standard USB-A or the new USB-C connections. Demonstrations are being shown at Interop Las Vegas Expo, April 28th to 30th at the DisplayLink booth.

DisplayLink will demonstrate complete flexibility to IT and businesses with a DisplayLink enabled dock connected via USB-C to a new Macbook, Pixel 2 Chromebook, and Windows notebook. The same docking station can also be connected to existing notebooks and tablets via USB Standard-A. Further, an Android Smartphone can be docked to the same setup, highlighting total flexibility across all connections and OS, without the need for complicated switch circuits or added costs to host platforms or docks.

"DisplayLink first demonstrated USB-C docking at CES 2015 and following the new MacBook and Chromebook announcements, we are keen to highlight how DisplayLink enabled docking solutions uniquely provide backward-compatibility with the installed base of USB-A platforms and future-proofing for new USB-C platform acquisitions. The same dock can connect to USB-A or USB-C notebooks and tablets with a simple cable change," said John Cummins, Senior Vice President Sales and Marketing.

DisplayLink builds on ten years of USB graphics and docking connectivity. As notebooks and tablets continue to reduce in size, connectivity options continue to migrate towards simple USB and wireless. DisplayLink solutions seamlessly span USB-A, USB-C, and wireless, any USB connection and WiGig for Commercial and Enterprise, and any USB connection and WiFi for SMB and SOHO environments.

Connectivity for peripherals is maintained regardless of host connection, ensuring hubs can connect and expand all your peripheral needs even for platforms like the new Macbook, which only has a single Type-C connector. DisplayLink's docking solutions provide the same connectivity regardless of connector type:

• Hosts with USB-C connector: Connects to DisplayLink enabled dock via C-to-B cable.
• Hosts with USB Standard-A connector: Connects to same DisplayLink enabled dock via A-to-B cable.

All functionality with multiple displays, Gigabit Ethernet, audio and SuperSpeed USB connectivity for hub connected peripheral is maintained seamlessly in all cases.

For more information regarding DisplayLink, please visit the DisplayLink website or drop by the DisplayLink booth at Interop at booth #826.

 

DisplayLink to Demonstrate WiGig and USB Docking Expansion

DisplayLink, the leading provider of USB Graphics technology, today announced plans to show the latest solutions for Wireless and USB Docking at Interop 2013. Targeting Ultrabook and Tablet expansion and connectivity for business users, DisplayLink will feature wireless WiGig Docking, Enterprise Class USB Docking, and the latest Mac drivers, with demonstrations to be held at the Interop Expo.

Introducing the latest solutions, John Cummins, VP Sales and Marketing for DisplayLink said, "IT Managers are struggling with BYOD. At Interop 2013, DisplayLink will showcase our customer's products, including monitor-docks for tablets with touch screen and integrated Webcams, WiGig Docks for wireless graphics and peripheral expansion, and Enterprise-Class USB Docks with multiple display connections for both Windows and Mac. These products solve problems and enhance productivity."

BYOD, an increasingly mobile workforce, and the continued diversification of PC devices are driving the need for universal, plug-and-play, docking solutions for the whole workforce. DisplayLink enabled products provide the flexibility, ease of setup, and increased productivity that IT Managers demand. For PC's, Ultrabooks, Slates and Tablets such as Surface Pro, USB is THE universal connector on all computing platforms. Through USB, and now WiGig, DisplayLink enables expansion for multiple displays, Gigabit Ethernet, audio and connectivity to a plethora of USB peripherals.

Simple USB plug-and-display setup makes the solutions ideal for business, productivity and on-the-go multi-tasking, see more at Interop 2013 Las Vegas.