Windows 10: Windows automatically scrolling downwards

Hi there,

I am having a problem with Windows 10 automatically scrolling downwards in certain situations.

My system was fine this afternoon, but when loaded Google Maps to check an address, I noticed a problem where it would zoom into the smallest zoom level automatically. I did not install new software or hardware today.

I noticed then that I have no control over downward scrolling in certain applications, e.g.

• In File Explorer, in the left-hand pane with drives and folders
• In the Start button menu, where the program list automatically scrolls
• In Google Maps, where the view automatically zooms into the smallest zoom level (regardless of which browser I use)
• In certain dialogs, such as the Mouse Properties, where the Double-click speed or Select a pointer speed sliders automatically pan to the right

I have tried these troubleshooting methods, all without success. I have restarted my system MANY times.

Hardware

• Changed to a different mouse (wireless)
• Changed to a different mouse (wired)
• Changed to a different keyboard (wireless)
• Changed the USB port for mouse/keyboard receivers
• Uninstalled all Mice and other pointing devices in Device Manager and allowed Windows to reinstall the drivers

The problem remained through all hardware changes so I concluded the mouse/keyboard hardware were not at fault.

USB devices

• I checked that all hardware devices were oriented correctly (e.g. no devices had buttons depressed)
• I disconnected all USB devices and receivers (Bluetooth, external HDDs, touchscreen, game controllers). After this, the only devices connected were the keyboard and mouse.

I concluded that USB-connected devices were not at fault.

System

• I restarted in Safe Mode and the problem persisted.
• I ran Windows Update and installed a fresh update.
• When this didn't work, I restored to an earlier System Restore point and the problem persisted.
• I ran Windows Update again and the problem persisted.
• I am running Windows 10 Home 64-bit v1903, OS build 18362.836
• I created a new user and logged in using this new user profile and the problem persisted.

Linux test

• I loaded a Linux VM that I have installed and the problem DID NOT persist.
• I concluded this was a problem isolated to Windows, and therefore it did not seem to be a hardware issue.

Windows settings

• I disabled the "Scroll inactive windows when I Hover over them" setting in Settings > Devices > Mouse, and this had no effect. I reset it, and still no effect.
• I changed settings in Personalisation:
  • Changed Background from Slideshow to Picture
  • Turned off "Automatically pick an accent colour from my background"
• This had no effect.

Virus scan

• I have an active subscription to Trend AV, and I ran a full anti-virus scan, which found no problems.

Check utilities

• Using an elevated command prompt, I ran these utilities:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth
  • sfc/scannow

None of these resolved the problem.

Can someone please suggest a solution to this problem?

submitted by /u/star_boy
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:)

 

Xbox one auto scrolling downwards

Hi samlloyd98,

Let's try to isolate this issue so that we could figure out what's causing your Xbox One from automatically scrolling downward. Kindly provide us the following information:

• May I know when did you notice this issue?
• Can you tell us if you recently updated your Xbox One?
• Does the issue occur even if the controllers are not connected to your Xbox One?

In the meantime, I recommend that you power cycle your Xbox One console by performing the following steps:

• Turn off the Xbox One console by pressing the Xbox button
  on the front of the console for about 10 seconds until it shuts down completely.
• Unplug the console's power cable. Wait 10 seconds.
  Important Be sure to wait 10 seconds. This step resets the power supply.
  
• Plug the console power cable back in.
• Press the Xbox buttonon your console to turn on the Xbox One.

We look forward to your reply.

 

Elan touch pad causing constant scrolling downwards

I have a problem with the ELAN touch pad device. The computer constantly scrolls downwards when this is installed. I constantly uninstall but it re-installs itself and then the same problem. Over it!! Anybody got any suggestions please!!!

 

Most windows steadily scroll downward

Hi,

I realize that the window will scroll down at a steady rate. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue;

• 
  Did you make any changes to the PC after which you are facing this issue?
  
• 
  Does this issue occur on a webpage in a browser?
  

Suggest you to close all open windows and restart the computer. Once this is done login to the computer and check if the issue persists.

If you have a mouse with scroll button ensure that you have not clicked on the scroll mouse to check if that helps.

Keep us informed to help you further.