Windows 10: Windows Bluetooth can't detect the DualSense

I'm trying to pair my DualSense via Bluetooth on my PC but it's not detected at all. I'm using Windows 11 latest version and I have the ROG Maximus Hero MB. I tried almost everything, checked for DualSense update, reinstalled Bluetooth driver, tried to install the version of the Bluetooth driver provided by Asus V23.10.0.2 I couldn't because Windows is reinstalling the latest version after restarting, tried to pair my other 3 DualSense controllers, updated Windows 11, installed that latest Windows 11 Bluetooth driver update the one where they announce that they're gonna support DualSense

:)

 

Dualsense controller not working over Bluetooth

Hello Martin.



Thank you for your suggestions.



I deleted all devices that are named Dualsense or Wireless controller from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Devices



Restarted a PC. But it is still there in the list.



BUT



After resetting the controller tried to add a bluetooth device again and now it showed up in the list so I paired it successfully, finally.

Maybe it resets Bluetooth MAC as well.. Maybe registry edits erased MAC from the memory and it now can be recognised as a new device, didn't test it enough. Either way one of that was a working fix.



Thank you!

 

Dualsense completely disappears off bluetooth after a few seconds

Hi, a year ago i got a dualsense controller for playing on pc and i used it via bluetooth for a year and everything worked great. Until i had to format my pc, that´s when the problem started

Every time I try to connect my dualsense controller over bluetooth this happens

- After holding down the playstation button, my pc asks to pair to "unknown device"

- After pressing yes, after a few seconds, it appears under the mouse, keyboard and pen section as "wireless controller"

- about 10 seconds after, the controller is gone from the list.

I have tried several suggestions, the normal bluetooth troubleshooting and every suggestion from some posts on microsoft forums

Thanks for everybody taking their time to help and I will try to provide anything needed

 

Dualsense controller not working over Bluetooth

Hi, Mavak Norton

Welcome to the MicroSoft Community.



I'm sorry for the bad experience and impression you had with Windows 11. I understand your frustration with the DualSense controller issue. The problem appears to be related to the way Bluetooth devices are managed by Windows. As you have tried the standard approaches (removing the device from Devices and Printers, deleting from Device Manager), we have to look for other ways to solve this issue.

Here’s a method that might work:

1. Reset your DualSense controller: To do this, you’ll need a thin object like a paperclip. Look for a small hole on the back of the controller near the L2 button. Insert the paperclip into the hole and press the button inside for about 5 seconds. After releasing the button, the controller should be reset.
   
2. Remove the controller from the registry:
   

• Before proceeding, please note that editing the registry can cause serious problems if not handled correctly. Make sure you follow the steps carefully:
  
• Press Windows + R to open the Run dialog box. Type “regedit” and press Enter.
  
• In the Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Devices
  
• Under Devices, you’ll see several keys named with long alphanumeric strings. These represent all the Bluetooth devices ever paired with your computer.
  
• Click on each key and look at the ‘Name’ field on the right. Find the one that corresponds to your DualSense controller (it might be listed as a “Wireless Controller”) and delete it.
  
• After deleting the key, close the Registry Editor and restart your PC.
  

After restarting, your PC should ‘forget’ the DualSense controller, and you should be able to pair it again as a new device.

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.

If the above doesn't help you eliminate the problem, feel free to let me know and I'm offering you something else you can try.



Best Regards

Martin | Microsoft Community Support Specialist