Windows 10: Windows boots normally but does not show PIN prompt

Windows boots as usual, shows the nice picture, etc, but when I press a key the prompt to enter my pin does not show up - it just shows the faded picture with the three icons in the lower right corner.

So far I have tried entering in safe mode, which does nothing except show the faded screen with no pin prompt immediately (without needed the press of a key) and hides the option to put my laptop to sleep in power option.

I would also have done a Start-up Repair but I have forgotten my password apparently, so I can't do that.

My laptop is an Acer swift 1, if that helps. I recently updated wondows, which may have caused the problem. Any help with this would be appreciated.

submitted by /u/jwtucker04
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:)

 

Installation media boots to command prompt

I've just booted from known working install media to see exactly what it does when booting. The sequence of events is...

1. Windows logo on a black screen
2. circling dots appear beneath the logo
3. light blue 'Please wait' screen with circling dots
4. a command prompt window (very briefly)
5. the initial Setup page appears

Do you see steps 1-3? If so, it appears you have stopped at step 4, suggesting that something on the disc cannot be read.

Does the disc boot properly in another machine? If so, try cleaning the laptop's drive lens then try booting from the disc again.

If not, make new install media with Microsoft's Media Creation Tool, either as a bootable USB, on an ISO that you can burn to another disc. At Step 8 in Option One of this tutorial you can choose between making a USB or an ISO.

Download Windows 10 ISO File

 

Windows 10 Taskbar Frozen, Limited Command Prompt Access

Hi Vestii,



Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.



I would suggest you to try with the methods below and check if it helps.

Method 1: DISM

I suggest you to try the following steps:

• 
  Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• 
  Close the command prompt and restart the PC and check if it works.
  

Method 2:

Also, I would suggest you to perform a clean boot and check.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.



How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135



Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".



Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.

 

PC stuck in Safe mode, unable to boot to Normal mode.

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• What error do you get when you try to boot in normal mode?
• Did you entered Safe mode through Windows Recovery Environment or through System Config?

I suggest you to try the below given steps and check if it works:

• Press Windows key + R and type msconfig and hit enter.
  
• On the General tab, tap or click the Normal Startup option.
• On the Boot tab, uncheck all the option under Safe mode.
• Tap or click OK, when you are prompted to restart the computer, tap or click Restart.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you.