Windows 10: Windows Button stops working (Surface Book)

Hi, I have a Surface Book (8 GB RAM, 256 GB HD, Dedicated Graphics) with a random, re-occurring issue with my Windows (10) Start Button. It will just randomly stop working. By that I mean when I click it nothing happens... no Start Screen. If I right-click it, sometimes I'll still get the right-click menu.

I have a solution for this. I hold down my Power Button and Volume Increase Button to re-start/reset my Surface Book.

Each time I check for Windows Updates, it shows that everything is up to date.

I'm starting to get tired of this. I thought Windows 10 was supposed to be 'stable'. What is going on? Why does it keep doing this?

I also have a 2nd issue: my Internet Explorer (11.30610586.0) randomly freezes. I have to fix it with the previously mentioned 'shut-down' method.

Any permanent solutions for these issues?

(I've been a Surface evangelizer, but I'm starting to get so fed up with this that I wonder if my next computer should be a Mac.)

:)

 

No sound from HDMI, Not detected HDMI.Windows 10

I have the same issue with a Surface Book.

In my case it did work recently but then stopped working.

Your suggestions using a separate cable cannot be the answer in the case of my Surface Book with a Samsung monitor.

Please help to find a solution.

 

Windows Hello Face Setup Could Not Open the Camera

I had a similar issue on my Surface Book. These instructions are for the Surface Book only... In my case, my Front Camera and IR Camera were not enabled. To check if your Front Camera and IR Camera are enabled on a Surface Book, you must enter the Surface
UEFI (Unified Extensible Firmware Interface). To do this, first shut down your Surface. Once shutdown, press and hold the volume-up button while pressing and releasing the power button. Once you see the Surface logo, release the volume-up button. Go to Devices,
and check to make sure Front Camera and IR Camera are enabled.

https://www.microsoft.com/surface/e...bios-uefi-with-surface-book-and-surface-pro-4

 

As a fellow Surface user try the following....Right click on Windows cone ( bottom left hand corner) open Command Prompt (Admin)
and copy paste the following
sfc /scannow
Press Enter

If you encounter corrupt files copy paste the following.
dism /online /cleanup-image /restorehealth
Press Enter.

If you find then that Source files are missing...
This problem can be solved by doing the following.
Download Install.Wim ISO from TechNet.
Open downloads, right click on it and click Mount.
Open Command Prompt (Admin) and copy paste the following.
Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:\sources\install.wim:1 /limitaccess

D is the drive where the iso is mounted. Change it if your driver letter is different.

 

If the above doesn't help, you might try a Windows 10 Refresh.

 

Thanks for you reply. I have done the 1st two steps and have gotten this result in my Command Prompt:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
C:\WINDOWS\system32>

Since the source files could not be found, I'm attempting step 3, but I can't find the Install.Wim ISO download. All I seem to find are threads discussing it. Is the name of the thing I want to download "Install.Wim ISO" ?

Getting a bit out over my depth here, I think.

 

You are doing well....with you all the way.....you are almost there......below is install.WIM link.
When you have downloaded it and mounted as already described, right click MS cone and click on Disk Management to see what letter WIM is mounted on....then follow my earlier post #2

Deleted link

 

The download I got is:
Windows Imaging File Format.rtf
It looks like an information sheet (white paper?).
When I right-click on the file, I don't see any option Mount.
Do I have the right download?

 

Do not open....I have given you the wrong link....will send the right one as soon as possible.....delete the above one

 

Ok, thanks.
It's deleted.

 

Sorry, this is the right one
Tech Bench

I must emphasise that you must follow the last sentence in #post 2 ......it may not be D that wim is mounted on

 

Midnight here in UK, time for bed.....notes, see post #5 to see what Drive letter wim is mounted on.
Hope you successfully downloaded wim iso....see attachment
If operation successfully completed.....do a sfc /scannow which should confirm everything OK.

Will check with you again in morning.

 

I did the download. (I had to try a couple of times to get it to complete the download. At first it said it couldn't complete the download. Retry didn't work. Deleted the partial download and emptied my Recycle Bin.)

I checked the Drive letter in Disk management and it was F: (although it showed up as a DVD drive, although my Surface Bood doesn't have a DVD drive.)

I copied the following line to the Command Prompt:
Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:F:\sources\install.wim:1 /limitaccess

This is the result:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32> Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:F:\sources\install.wim:1 /limitaccess
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
C:\WINDOWS\system32>

At present my Windows Button is not working.
I guess for now, I'm going to do the Power Button + Up Volume shut down, then re-boot.

 

Can you post a picture of Disk Management so we can see.

In the meantime some useful links...
Restore or reset Microsoft Surface | Surface factory settings

Create a USB recovery drive for Microsoft Surface | Free up Surface storage space

Download a recovery image for Microsoft Surface