Windows 10: Windows Camera Display in B/W

Hi everyone!

Quick question. The camera I use on my Windows 10 laptop only displays the images in black and white. Everything else displays in color except for when I need my camera for a video call or to take a photo. Does anyone know how to fix this? Thanks.

:)

 

Webcam only in B/W

Hi Seth,



Thank you for writing to Microsoft Community Forums.



I can understand that it must be difficult for you when things are not working as it should.



Provide us additional information to assist you better with this issue:

1. What is the model number of the laptop?
   
2. Is this an external/internal webcam?
   
3. If it’s an external webcam, may I know the make and model of the webcam?
   

I suggest you to refer the section ‘Roll back your webcam driver’ from the article
Camera does not work in Windows 10 for the troubleshooting steps.



Get back to us for further assistance on this issue with the required information. We will be happy to help you.





Muralidhar

Microsoft Community Moderator

 

Screen display fills up with Windows stuff in W 10

Hi,

Thank you for posting in Microsoft Community.

This issue can occur due to corrupted/incompatible display drivers on the computer. So I would like you to follow the steps:



I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the Mice and other pointing drivers.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  
  If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.
  
  Follow the steps provided below to install the drivers in compatibility mode:
  

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.