Windows 10: Windows cannot find my system image

Hello,I have a Surface Laptop 3 which is about 3-4 years old. It has recently refused to move beyond the black and white windows logo screen on switching on.I fouond a set of instructions which required my Serial No - typed this in and got a set of instructions for creating a usb recovery image. Followed these to the letter and got as far as a System Image Recovery option. However, even with my usb recovery drive plugged in, it just keeps telling me "Windows cannot find a system image on this computer". Instructions are below. Any thoughts? If I click on through the dialog boxes the furt

:)

 

System Image Problem

[table][tr][td]Version[/td] [td]Date[/td] [/tr] [tr][td]5.05[/td] [td]8/03/2009[/td] [/tr] [tr][td]5.08[/td] [td]7/21/2009[/td] [/tr] [/table]
Which one is newer?
Only 5.05 was offered on HP for the machine I linked.
The description danced around some of the anomalies we're seen with drives.

Since only 5.05 was offered, I questioned 5.08
Guess we know the answer now - 5.05 failed to flash.
We could spend time trying to figure that out, but IMO it's better on the back burner for now

I think the next step is to try the Macrium sleight of hand to get the System Image restored.
I'd like to get the System Image up and running to do the follwoing

• Copy Nick's data to a folder off of the restored System Image C: drive
  
  
• run a Belarc Advisor audit to collect license keys for Nick's software
  
  
• there might be other data collection that Nick can do in preparation for the final step

The final step is a clean install, install up-to-date MS and 3rd party software, and restore the copied personal data.

Nick was having difficulty locating the outlook files in the System Image - so getting it back running live is the best I can think of.

Thoughts, suggestions, and objections are always welcome and considered

 

System Image Problem

I'm getting a head start in case you get on early.

Can you post camera pics to your thread from your phone?

There will be steps later that require attention to detail and I'd feel better if I could see what's on your screen. I had to try the steps more than once when I tested the process and I'd like to avoid that on your machine.

Here's what I'd like to do for the Macrium Rescue steps later on in the process
I'll post the the step, you'll post an picture of the Macrium screen,
I'll echo same screen back if I see something that needs changing or I'll just say Go Ahead

When I confirm that the Macrium screen, you'll make any changes I've highlighted and THEN execute the step

Here's where you begin today's session, we'll get as far as we get and then pick up when you get back home.

Step 1: Safeguard the System Image by moving it to a new folder

1. Connect the Seagate exp drive
   
   
2. File Explorer: Navigate to the Seagate drive
   
   
3. Create a new Folder named 1_sysImage
   
   
4. Move WindowsImageBackup to 1_sysImage

Step 2: List the VHDs in the System Image

1. File Explorer: Navigate to 1_sysImage\WindowsImageBackup\machineName\Backup date-time
   
   
2. Press the Type column to sort by Type
   
   
3. Post a screen shot

 

System Image Problem

Bill,

Could you elaborate on the Nick's Data? I've already done a Sys Img to G: drive.
What is a Belarc Advisor audit?


Rebooting now to see if drives stay the same.


--
Nick