Windows 10: 'Windows cannot load the device Intel HD Graphics 520 for this hardware' in laptop

Hello everyone,


My laptop Acer Swift SF314-51 keeps on BSOD -ing for some time now and when I try to check on the fixes. I found out recently about this dxgmms2.sys error pops up on the blue screen.


When I 'dxdiag', there is a note on the Display tab written that says "There is a problem with IntelR HD Graphics 520 device. For more information, search for 'graphics device driver error code 39' ".


I checked the Device Manager and found out that my Intel HD Graphics 520 has this status:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. Code 39


The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x."


Now, my question is how can I resolve this? Should I uninstall the HD Graphics?

:)

 

Thinkpad Edge Series Laptop Keeps Freezing on Windows 10 - Intel HD Graphics 520

After a bit of trial and error plus poking around in the full dumps generated by the Scroll-lock key triggered technique (since there is no actual BSOD, you have to generate a BSOD to get the dumps), and after REMOVING the Lenovo supplied Intel graphics driver and forcing the Intel HD Graphics 520 OEM drivers onto the system, I am no longer able to reproduce the hang.

Instructions to remove Lenovo+Microsoft WQHL certified driver are provided in the .ZIP version of their drivers, you can download from the Intel website, quoting their readme, using the "Have Disk" path through Windows 10 driver selection hell:

Microsoft Windows* "Have Disk" Installation

1. Click "Start", right-click "Computer", and click "Properties".
   
2. Click "Device Manager" on the left.
   
3. In the "User Account Control" window, click "Yes".
   
   IF UPDATING DRIVER GO TO STEP 5
   
4. Double-click "Video Controller (VGA Compatible)" if present under
   "Other Devices". (Go to step 6).
   
5. Expand "Display adapters" and double-click the graphics controller.
   
6. In the "Driver" tab, click "Update Driver".
   
7. Click "Browse my computer for driver software".
   
8. Click "Let me pick from a list of device drivers on my computer".
   
9. Click "Have Disk..." and click "Browse".
   
10. Browse to the directory where you unzipped the file you
    downloaded, click the "Graphics" folder, and select the
    "igdlh.INF" file. Click "Open".
    
11. Click "OK" and click "Next". The operating system will install
    the driver.
    
12. Click "Close" and click "Yes" to reboot. The driver should now
    be loaded.
    

My current installed (non crashing) driver version is: 22.20.16.4771 dated 8/13/2017

 

Intel(R) HD Graphics 520 throws error: Windows has stopped this device because it reported problems (code 43)

I own a HP Spectre 13 2016 (Model Number: Y4G37PA#AB5) running on Windows 10 Home Version 1903 64-Bit. Recently I noticed that the brightness functionality of my computer does not seem to work. When the buttons are clicked, nothing is displayed on the screen, nor is the brightness changed. The Windows notification panel has also disabled the brightness slider.

I checked the Device Manager and have noticed an error being thrown by Intel(R) HD Graphics 520. I have no other display adaptors installed. When I click the properties of the Intel(R) HD Graphics 520, it shows the following error in the Device Status:

Windows has stopped this device because it reported problems (code 43)

When I launch the DirectX Diagnostic Tool using dxdiag command from the Start Menu, I can see under Display > Device it is written Microsoft Basic Display Driver, with the following error in notes:

There is a problem with the Intel(R) HD Graphics 520 device. For more information search for "graphic device driver error code 43". Following this search prompt, I have tried the following:

1. Uninstalling the display driver by Right Clicking Intel(R) HD Graphics 520 in device Manger: The result of this was the computer restarting and then completely glitching out with a black screen.
   
2. Updating the Driver By right clicking and searching automatically: The result was the message Best driver for your device are already installed.
   

I am hoping that you could help us resolve the Error Code 43. So that the computer can use the Intel HD Graphics 520 device.

Thank you.

 

Intel HD Graphics Driver

If your Intel Graphics card is one of the following :

Intel HD Graphics 4200, 4400, 4600 cards (4th Generation)

Intel Iris Pro Graphics 5200 cards (4th Generation)

Intel HD Graphics 5300 cards (Intel Core M Processors)

Intel Iris Graphics 6100 (5th Generation)

Intel Iris Pro Graphics 6200 (5th Generation)

Intel HD Graphics 5500, 6000 (5th Generation)

Intel HD Graphics 515, 520, 530 (6th Generation)

Intel Iris Graphics 540, 550 (6th Generation)

Intel Iris Pro Graphics 580 (6th Generation)

try this, it works for many people:


1.- Download from this site the beta zip file (win64_154012.zip), and not the exe file:

Download Beta Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

(for 32-bit download win32_154012.zip).

2.- Unzip the driver to C:\Windows\Temp folder.

3.- Right click on Start and choose Device Manager, Display adapters,
Intel(R) HD Graphics Family.

4.- Double click to open it (or right click and choose Properties).

5.- Click on the Driver tab and then on Update Driver.

6.- On the new tab click on Browse my computer for driver software.

7.- On the new tab click on Let me pick from a list of device drivers on my computer.

8.- On the new tab click on Have Disk.

9.- Click on Browse and then choose Windows\Temp\win64_154012\Graphics\igdlh64.inf
(igdlh32.inf for 32-bit) and click on Open and then
OK.

10..- On the new tab where Intel (R) HD Graphics Family is showing click on
Next and let the driver to install.

11.- The new Driver Version is 20.19.15.4326 and is digitally signed.

Be aware to follow step by step all the procedure and do not try to use the wizard to update the driver directly, in many cases it won’t work.