Windows 10: windows cannot see external HDD

I can not see an external hard drive in file explorer. I can see it in device manager.

:)

 

External HDDs

Hi i had a seagate freeagent (external) which stopped working so i bought another enclosure and the hdd kept disconnecting/reconnecting in windows 8.1, so i boht another enclosure and also the same thing. Iv tried a different hdd and all hdds work perfectly when plugged directly into sata ports on the board, are there any other steps i can try or do you think iv just been unlucky with enclosures?

 

external HDD

Hi,

Usually, this problem occur due to software incompatibility or corrupted USB drivers. For us to better assist you, we would like to clarify the following:

• Have you made any recent changes on your computer prior to the issue?
• Which driver did you uninstall? Have you reinstall the driver? If yes, how did you reinstall the driver?
• Have you check if the external HDD is visible in Device Manager?

If the issue still persists after uninstalling some games, we suggest that you run the troubleshooter for hardware and devices. If you're using the latest Windows 10 version, follow these steps on how to run the Hardware and Devices troubleshooter:

• Click the Start button and select the Settings
  icon.
• Choose Update & Security from the list.
• Click Troubleshoot in the left pane of the window.
• Under Find and fix other problems, select Hardware and Devices and click
  Run the troubleshooter.

We're looking forward to your reply.

 

Quirky behaviour with external HDD

Hi,

In response to your questions

• Are all of the external drives from the same manufacturer?

Yes, they are all Seagate SRDO0F1 of 500GB

• Have you attempted to restart the computer that could not read the external drive and also try to connect the external drive to a different port on the computer after testing the external drive on another computer?

Yes to both, neither worked.

• Were there any recent changes made or updates installed prior to the issue occurring?

No. PC-B is not permanently connected to the 'net.

I have used to 'Device manager' to check if there is an identified driver problem - nothing is flagged - and I would not expect one HDD to work, and the other not to, if there was a driver problem