Windows 10: Windows/chrome issue not turning off computer+ Warsaw?

My mother's laptop has a program required for her to access the bank of Brazil call Warsaw. She got a display message from chrome which she said mentioned windows 10 and Warsaw. Then she shut off her PC manually but it's not turning off. What do I do? It has an internal battery. All help is appreciated, I am desperate

submitted by /u/PossibleDreamer
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:)

 

Chrome glitch

Hello Ralph,

Thank you for posting your query on Microsoft Community.

As per the issue description on one of the three users Chrome is not working.
I would appreciate if you can provide us the following information to help us understand the issue better.

• The account on which you are facing issue with Chrome, does it have the administrator permission?
• Have you check with other browser? Was the result same?
• Is the issue specific to only one application or facing issue with other application too?

First, I would suggest you to use Internet Explorer and see if it brings any difference.
Here are the steps through which you can use Internet Explorer.

• 
  Press the Windows key.
  
• 
  Type Internet Explorer in the search box.
  
• 
  Right click on Internet Explorer
  (Desktop app).
  
• 
  Select Pint to task bar.
  
• 
  Try to use Internet Explorer from there and see if it brings any difference.
  

If you still want to use Chrome then I would suggest you to open the application Chrome in administrator mode and see if it brings any difference. Here are the steps through which you can open Chrome in Administrator mode.

• Press the Windows key or click on Start icon.
• Type Google Chrome.
• Right click on Google Chrome and select the option to Run As Administrator.
• If everything works fine by running chrome in administrator mode then you may pin it to the task bar.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

 

Windows 10 and Google chrome problems

Hello,

Thank you for your interest in Windows 10.

As you have mentioned that now you rolled back to windows 7 ultimate.I would suggest you to follow the steps given below and check.

Uninstall and reinstall Google Chrome and check

To uninstall and reinstall Google Chrome follow the steps given below.

• 
  Press start button.
  
• 
  Select Control Panel.
  
• 
  In Control Panel , Click on
  Programs
  
• 
  Then Click on Programs and features.
  
• 
  Select Google Chrome and Click Uninstall button
  

Uninstall Chrome prompt dialog appears and the further uninstallation process continues if you click uninstall button. Once Google Chrome gets uninstalled, you can download and install Google Chrome from its official website,
and check if issue persists.

If issue still didn’t get resolved by the above mentioned steps, I would also suggest you to post the query in Google support forums for more help.

Get help from the Chrome community:
Google Chrome Help

Hope this helps, if you need further assistance on Windows let us know we will be glad to help.

 

Google Chrome Crahses and suspended in task manager

Hi GSsswuw8,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Do you have any antivirus installed on the computer?
   
2. Are you aware of making any changes to the computer or browser prior to the issue?
   

This issue is because of profile data corruption on google chrome or because of cookies, extensions, plugins and History. I would suggest you to follow the steps mentioned below to resolve this issue.

Method 1: Rename Google chrome file.


Before proceeding I would suggest you end all the task related to Google Chrome from task manager.

Step 1: Rename Chrome User Data file.

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome.
   
3. Search for User data folder. Rename this folder to UserData.old
4. Open the chrome now and check if it is working.
   

Note:
The new user data folder will be created automatically, but
new profile will not have any of your previous data in it. To access the data back, try signing out and signing in back to the application. Or you have to manually copy the data from old profile.

Step 2: Copy the previous data to New Profile.


I would suggest you end all the task related to Google Chrome from task manager.
Then follow the steps mentioned below:

1. Press Windows and
   E key together on your Keyboard.
2. Navigate to %LOCALAPPDATA%\Google\Chrome\UserData.old\Default.
   
3. Open a new tab and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data\Default. (Make sure this is the new user data folder)
   
4. Now copy the file one by one, once the copy is done. In-between Reopen Chrome browser and check if there is issue same issue.
   
5. If the issue reoccurs, then the culprit is one of the file copied above.
   

Method 2:
Troubleshoot on google chrome.

Note: The Uninstall and Reinstall option might reset security settings or privacy settings that you added, this will also clear the history, favorites, cookies and password. We recommend
that you note these sites and settings before you use the Reset on chrome.

I would suggest you to follow the steps mentioned in the article on
Fix Chrome if it crashes or won't open.


Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Roohi Taj S

Microsoft Community - Moderator