Windows 10: windows creator update gone wrong

Hi there, my machine just tried to install the update to windows 10 creator, the update seemed to go ok but when the update was done and the machine re started all went well right up to the login page entered my password and then the screen went blank, started up task manager then using msconfig i restarted windows with everything turned off it started up ok and i could see the desk top tried different configurations but all i get is a blank screen, cant do a role back as the update disabled role back and deleted all the saves.

any ideas?

:)

 

Fall Creator Update Gone Wrong

We are volunteers willing to help you try to resolve this issue. I am Rob, a 10 time and dual award MVP specializing in Windows troubleshooting,

I would do a Performance check for the entire system.

If using an SSD or hybrid hard drive be sure it has the latest firmware.

Try the Clean Boot method to see if a startup program is involved - if so it is a process of elimination :

Right Click the start button - Command Prompt (Admin) OR Windows PowerShell (Admin) - at the prompt type in

MSCONFIG

and hit enter

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135

Other programs to help :

Autoruns - Free - See what programs are configured to startup automatically when your system boots and you login. Autoruns also shows you the full list of Registry and file locations where applications can configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals...

Process Explorer - Free - Find out what files, registry keys, and other objects processes have open, which DLLs they have loaded, and more. This uniquely powerful utility will even show you who owns each process.

http://technet.microsoft.com/en-us/sysinternals...

Process Monitor - Free - an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. It combines the features of two legacy Sysinternals utilities, Filemon and Regmon, and adds an extensive list of enhancements
including rich and non-destructive filtering, comprehensive event properties such session IDs and user names, reliable process information, full thread stacks with integrated symbol support for each operation, simultaneous logging to a file, and much more.
Its uniquely powerful features will make Process Monitor a core utility in your system troubleshooting and malware hunting toolkit.

https://docs.microsoft.com/en-us/sysinternals/d...

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Do all of these :

If you had a 3rd party antivirus on the OS you upgraded OR if you have one now uninstall it and then run its maker's removal tool. Use Windows Defender which in Windows 8/8.1/10 is a full antivirus. Despite all the hype out there

Windows Defender and the Windows Firewall are true superstars.

List of anti-malware program cleanup/uninstall tools

http://answers.microsoft.com/en-us/protect/wiki...

Uninstallers (removal tools) for common antivirus software

http://kb.eset.com/esetkb/index?page=content&am...

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Check this :

Start - Settings - Update & Security - Troubleshoot - Hardware and Devices troubleshooter.

--------

Tips to improve PC performance in Windows 10 <-- read this link

https://support.microsoft.com/en-us/help/400201...

The below is additional help with some of the methods in the "Tips to improve...." link.

Windows Key + X - Command Prompt (Admin) OR Windows PowerShell (Admin)

(Run these one line at a time.)

SFC /scannow

Note if that shows uncorrected errors - do the below regardless.

When that completes run these :

DISM /online /cleanup-image /scanhealth

DISM /online /cleanup-image /restorehealth

Note if that shows any uncorrected errors - do the below regardless.

Then restart the computer.

------

Be sure you are running the latest available BIOS, chipset drivers, and all the major device drivers.

Check with System Maker (Motherboard Maker for custom systems) for updates to the BIOS, low-level chipset drivers, and the major onboard and separate device drivers. Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their name.

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created
the driver, and more.

DriverView: Loaded Windows Drivers List

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click Start Button - Right Click Start Button - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write
down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure
it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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If needed after all the above:

A Repair Installation which allows you to keep the programs and data though redundant backups are always a good idea.

How to: perform a repair upgrade using the Windows 10 ISO file

http://answers.microsoft.com/en-us/insider/wiki...

How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card

https://answers.microsoft.com/en-us/windows/for...

Please let us know the results and if you need further assistance.

 

Fall Creator Update Gone Wrong

Download Windows 10 1703 then use it to perform a repair upgrade:

Step 1:
http://windowsiso.net/windows-10-iso/windows-10...

Step 2: Follow the instructions to perform a repair upgrade:

http://answers.microsoft.com/en-us/insider/wiki...

Keep in mind, this is a side effect of rolling back, its actually not perfect and sometimes it is better off perform a clean install.

 

Hi astrafax. Welcome to the TenForums @astrafax

If it was doing the update there should be an option to go back.

Please have a look at the Advance Startup menu. You will see red arrow in screen shots that takes you to go back a build.

Easiest way to get the menu's started, hold shift key down and click Restart

Boot to Advanced Startup Options in Windows 10

Any chance you have an Nvida Graphics card? I think when you say blank screen you could also mean just a black screen.

Have a look at this.

Windows 10 spinning circle after creators update. Unable to log in.


Ken

 

Hi Ken, Thanks for your fast reply, and yes i do have a Nvidia graphics card a gtx 1060.
I'm not at the machine at the moment as it's in my office at work although it is my own machine, i will try some of the things that you suggested tomorrow.
I'll let you know how i get on.
Thanks again.

Have a look at this page it tells you how to enable a safe start option in your start up.
17 Windows 10 problems - and how to fix them | 2 | IT PRO

 

Hi Ken
Just to let you know that i managed to get it to restore to the previous version of windows and i'm back up and running, but no doubt it will try to update again.

Do you know if i was to get rid of all the nvidea drivers and stuff will it update properly, or will it just do the same thing when i re-install the drivers again?

 

To be honest I don't know as I don't know when the questionable driver gets downloaded.

I think the trick might be to perform the update yourself using the in place repair / upgrade process.

Repair Install Windows 10 with an In-place Upgrade

When it asks to get updates as part of the upgrade decline, actually do the process disconnected. Once you are up on Creators enter the nVidia software and tell it not to update drivers.

Then I would tell Windows to stop updates.

I found this article and this is what I'm using in 1703. It must be working as my Wi-Fi card requires an ancient driver and I know there are updates, I get one every major update.

https://www.howtogeek.com/302595/how...dware-drivers/

In the article quite a ways down there is a link labelled “Disable Automatic Driver Updates Hacks”
This downloads a zip file with two registry hacks. Read the paragraph above the link. I used the hack on my V1703 (Creators). Likely have to run Hack after each major update, Anniversary, Creator, XXXX.

Once you have driver updates stopped go online and let Windows apply updates.

I would recommend a product like Macrium Reflect as a backup to the Windows restoring processes.

I hope this works as I'm not sure if the Nvida driver issue is loaded with Creators update from key or subsequently downloaded after the initial 1703 update.

I think I posted what another user did. You can search our forum for answers as well. I like to use Google. I would search

Nvida 1703 Black Screen site:tenforums.com

adding the site:tenforums.com forces google to only give results from our site. You can try other sites as well.

Post back with your experience. Other will want to know how you made out and what you did.

Good luck.


Ken