Windows 10: windows defender controlled by administrator

as the title states my real time protection is being managed by an administrator

i dont know how to fix

i had found a solution but it only temporary fixed it

(sorry for bad english)

:)

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers

 

Windows Defender

Hi Jacqueline,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

Please follow the below steps and check:



Step 1: Enable Windows defender from control panel

• Press Windows + X, Click on control panel.
• On right top corner click on View and then choose large items.
• Now from the list click on Windows Defender and try to enable it.

If not try to enable it from services.

Step 2: Enable Windows defender from services.msc.

• Press Windows + R, to open run prompt.
• Type services.msc and press enter to open services list.
• Under services look from Windows defender service and start the service.

If you face any issue while troubleshooting, please provide the outcome, so that we can work on your issue.

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Thank you.

 

Windows Defender notification of malware detection

Hello,

Thank you for keeping us posted and we appreciate your continued patience on this issue.

At this point, I suggest you to update the Windows Defender program and check if it helps.

To check for new Windows Defender definitions manually:

• Open Windows Defender.
• Click the arrow next to the Help button, and then click Check for updates. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Also, check if the detection is of the same malware file or not. Again, see if it is any specific program or a file you try to access which triggers the detection.

Additionally, view the log in Event Viewer to check if the malware is removed every time it is prompted.

To open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

You can view Windows Defender "Operational" events in Event Viewer under Applications and Services Logs -> Microsoft -> Windows -> Windows Defender.

Kindly keep us posted, for us to be able to assist you further.

Thank you.