Windows 10: Windows Defender does not remove malwares

Hello, I am using Windows 8.1.

Every time I scan my laptop, Windows Defender detects these malwares :


Trojan:Win32/Occamy.C48


VirTool:Win32/Obfuscator.C


Trojan:Win32/Malex.gen!E


Trojan:Win32/BlueTeal!rfn


All of them show as severe active threats.


When I quarantine or remove them, Windows Defender appears to remove them and shows my PC status as safe. But, when I scan again, the same four files reappear.

Please help.

:)

 

Malware removal


Understood, OldMike. I will keep your suggestion in mind. I always appreciate suggestions from those who know more than I do. I think the Malware did do more than one scan, because I had to approve removal of what it found twice. I don't see Windows Defender on the list of programs. I think it was on there before they redid the software. Pluto TV also disappeared.

 

Get message Defender is removing Malware.

Sounds like the malware detections may be in a browser.

Can you give us the complete name/file path of the malware (as it appears under quarantine or on the list of detected items)?

Have you emptied temporary internet files and rebooted the computer? Then do a manual update of WD followed by a Quick Scan.

Any new browser extensions that need to be disabled?

Try this free scanner:
http://blog.emsisoft.com/2015/06/09/how-to-find-and-clean-malware-infections-with-emsisoft-emergency-kit/

If the detections continue see the following free removal guide from Malwaretips.com:
Remove Viruses, Trojans & Malware from Windows PC (Free Guide)

To remove malware from Windows, follow these steps:

STEP 1: Scan your computer with Kasperskty TDSSkiller

STEP 2: Scan your computer with Malwarebytes Anti-Malware

STEP 3: Stop the malicious process with Rkill

STEP 4: Double-check for malware with HitmanPro

STEP 5: Scan your computer with AdwCleaner

(OPTIONAL) STEP 6: Scan your computer with Zemana AntiMalware

(OPTIONAL) STEP 7: Reset your browser to default settings

Regards…

Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them. | Emsisoft | Security Blog

 

Windows Defender was permanently disabled by a malware

Hi Robbie,

You would have to remove the malware first before you can turn on the Windows Defender again. You can use the

Malicious Software Removal Tool to eliminate the malware that entered your PC. Once you have removed it, you can turn Windows Defender on. You can refer to the below steps to turn on the Windows Defender:

• Select the Start button.
• Click Settings, then select Update & Security.
• Click Turn on Windows Defender.

To know more on how to protect your PC with Windows Defender, refer to this
link.

Let us know how it goes.