Windows 10: Windows Defender does not remove virus and I cannot find the affected item.

It's been weeks ever since I've quarantined and removed this virus using Windows Defender but it still shows up every time the Defender scans my laptop. But when I use Malwarebytes to scan for malwares, it does not detect anything. Moreover, I've also tried searching the file on the disk but I can't seem to find it. Please help me remove this virus... I recently received multiple Trojan viruses might be because of the attached image I cannot remove, and deleted some vbs files that were affected. I have no idea if those were important but the performance of my laptop slowed down. Thank you in

:)

 

Windows defender does not allow for me to unquarantine items

Hi Michael,

The Real-time protection feature of Windows
Defender stops malware from running on your device. It's possible that this feature is preventing the system from restoring/allowing the affected program. If you're sure that the affected program is virus free, we suggest that you disable the
feature temporarily and try to restore the program. To do this, follow the steps below:

• Type Windows Defender settings in the search bar and press
  Enter.
• Under Windows Defender, disable
  Real-time protection by clicking the toggle button.
• Once you're done, restore the affected file/program and check if the issue persists.

Also, you can allow a quarantined file/program from the Windows
Defender desktop app. If you have the app installed on your device, you can follow these steps:

• Type Windows Defender in the search box, and then select the Desktop app.
• Under the History tab, click on the check box for the affected file/program.
• Select Allow item.

We'll appreciate if you can send us an update.

 

Removing Quarantined Items in Windows Defender

Windows Defender quarantined some harmful items but did not remove them from my pc. Windows Defender did not request removal. Should I just leave the items quarantined or remove them myself? If removal is recommended, how am I to go about

doing so, as Windows Defender did not list the items in the Detect section where threats are placed for removal?

[Original Title: Windows Defender]

 

Window 10 or Defender do not automatically delete virus created junk folders + files??

Hi Carol,

Thank you for posting your query on Microsoft Community. I understand the inconvenience you are facing. I apologies for delay in response. I will certainly help you with this.

I understand you need to delete virus created junk folder (Quarantined items).

Quarantined items are those items that were prevented from running but were not removed from your PC. I suggest you to follow the below given steps and check if it works:

• Press Windows key and type Windows Defender and hit enter.
• Click on History tab in Windows Defender Window.
• Click on the Quarantined items radio button and click on history.
• Check and select all the items that appear as junk.
• Click on Remove button to delete them permanently.
• Check and verify if all the junk folders and files are remove.

Hope this information helps. Post back with updated issue details for further help.

Thank you.