Windows 10: WIndows defender finding same virus every start up

Every time my PC loads windows defender finds the following virus:VirTool:Win32/ExcludeProc.CI deleted the detection history in case this was causing it to report it every time but with no luck. It says it has removed the threat every time but it still seems to reappear every time the computer starts.Does anyone have any ideas how to remove it completely?

:)

 

Windows Defender realtime scanning will not switch on - it detects another anti-virus product.

Windows Defender realtime scanning will not switch on, and the message suggests there is another anti-virus product present but if there is it does show up in Window 10 UI.

The long story is that I am troubleshooting a problem with application software. The manufacturer suggest removing Bitdefender because there product is incompatible. I thought I would give this a try, if only to element Bitdefender as a cause.

Firstly, I upgraded from Bitdefender 2016 to 2017 to see if that made a difference. The application still failed so I decided to try removal.

• I used the standard uninstall to remove Bitdefender 2017, rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
• I download the uninstall application for Bitdefender 2017, ran it then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
• I checked the file system and all Bitdefender files have been deleted.
• I check the registry and found a couple of references to Bitdefender Wallet, then deleted these.
• I rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
• I reran the uninstall application for Bitdefender 2017 then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection.
  

I can find no traces of Bitdefender so I wonder why Windows Defender detects another anti-virus software. I've check other posts but couldn't find additional steps for uninstalling an anti-virus software. Any suggestions?

Moved from Windows 10

 

Windows update and windows defender issues

We suggest you to avoid installing any cleaner or anti-virus software that may interrupt the function of Windows Defender. Make sure that Windows Defender is always on. To do this follow these steps:

• On the Start menu, type Windows Defender and hit enter.
  
• Click Settings.
  
• Turn Real-time protection on.

We also recommend you to install the latest update for Windows Defender.

Should you have further questions, feel free to get back to us.

 

Windows Defender Not On

Hi,



Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.



I would suggest you to try the below methods and check:

Method 1:

I would suggest you to run virus scan to make sure the computer is free from virus.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove virus, spyware, and other malicious software. It works with your existing antivirus software.

Microsoft Safety Scanner Download - Windows security



Method 2:

Turn the Defender on. Follow the below steps:

• In search, type Defender.
• Now make the option ON by moving the slider accordingly.

Method 3: Run the SFC.

Follow the below steps:

• Open Command Prompt.

• Select “Run as Administrator”.
• Type “sfc /scannow” without quotes and hit
  Enter.

Now check for the issue.



Keep us posted if you face any issues on windows in future. We will be glad to help you.