Windows 10: Windows Defender on Wifi Login freezing

Win 11 laptop I am trying to log into my school wifi, which requires both a username and password. Because of this, the Defender menu pops up asking for my credentials. This window does not respond, though. I cannot type in it, click any buttons, or otherwise get it off my screen. Please help!

:)

 

Windows 10 Freezes on Login

Hi Jastin,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the operating system after logging-in as it freezes, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Does this issue persists, when you try to open any application or generally as soon you log-in?
• Were you able to see any error code/ error message when the device freezes?
• How have you installed Windows 10 (Upgrade/ Clean installation)?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run the System maintenance troubleshooter.

System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

• Press Windows key and type
  Troubleshooting.
• Select Troubleshooting and hit
  Enter.
• Click on View all in the left pane of the window.
• Select System Maintenance.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to
run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

Step 3: Please try to run the Windows Defender to check for the virus on your device.

Refer to: Security & privacy


Note: Data or files which are infected by malware might be beyond cleaning and have to be deleted entirely to maintain the integrity of your system, which means there might be a potential for data loss.

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Windows 10 freezing at log in

Hello Frank,

A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

• Do you have a USB device attached? If yes, can you remove the device and log in again.
  
• Have you tried turning off the WiFi feature in your laptop before logging in?
  
• How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
• Aside from the above steps, what other troubleshooting steps have you done so far?
  

Looking forward to your response.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.