Windows 10: Windows Defender preventing restart and restore.

Defender is preventing my computer from restarting amd restoring. I had a virus message a few months ago that prevented the computer from restarting. I went to safe mode and turned Defender off. Windows restarted. Last month it happened again because Defender was turned on. I repeated the process and got windows to start again. Today I can not start windows in any mode. When i tried to restore, the error message was, a virus program is preventing the restore. The only virus program I have is Defender. How do I turn off Defender if I can't get into windows on safe mode? I can get to the comman

:)

 

Windows defender does not allow for me to unquarantine items

Hi Michael,

The Real-time protection feature of Windows
Defender stops malware from running on your device. It's possible that this feature is preventing the system from restoring/allowing the affected program. If you're sure that the affected program is virus free, we suggest that you disable the
feature temporarily and try to restore the program. To do this, follow the steps below:

• Type Windows Defender settings in the search bar and press
  Enter.
• Under Windows Defender, disable
  Real-time protection by clicking the toggle button.
• Once you're done, restore the affected file/program and check if the issue persists.

Also, you can allow a quarantined file/program from the Windows
Defender desktop app. If you have the app installed on your device, you can follow these steps:

• Type Windows Defender in the search box, and then select the Desktop app.
• Under the History tab, click on the check box for the affected file/program.
• Select Allow item.

We'll appreciate if you can send us an update.

 

Windows Defender - Firewall and Network Protection

Hi,

We suggest that you try restarting Windows Defender service and check if issue is resolved. Follow the steps below:

• Press Windows key + X key and type services.msc,
  hit enter.
• Search Windows Defender Service.:1)Windows Defender Service ; 2)
  Windows Defender Network.
• Right click on each and press Start.
• Restart your computer and check if issue persist.

Let us know if you need further assistance.

 

Windows Defender

Hi Gourab,

Thank you for posting your query on Microsoft Community. I will certainly help you with this.

I suggest you try restarting Windows Defender service and check if issue is resolved. To do so kindly follow the below given steps:

• Press Windows key + X key and type services.msc,
  hit enter.
• Search Windows Defender Service.:1) Windows Defender Service ; 2)
  Windows Defender Network.
• Right click on each and press Start.
• Restart your computer and check if issue persist.

Please let us know if you need further assistance.

Thank you.