Windows 10: Windows Defender says my laptop is locked call 888-715-0482 for real?

Windows Defender says my computer is locked because of APP:financetrack2.dll Trojan Spyware and to call 888-715-0482. Is this for real and what should I do. Thanks

:)

 

I can't turn on Windows Defender Real Time Protection

We appreciate your response. We suggest that you try to turn on Windows Defender Real Time Protection from a Hidden Administrator account. To enable Hidden Administrator, the following are the steps:

• Right-click on the Start button and select Command Prompt (Admin).
• In the command prompt, type in net user administrator /active:yes and press Enter.
• Log out and log back in using the Administrator account.

Let us know if you require further assistance.

 

Unable to turn on Windows Defender real time protection

Hi guys, I'm a bit desperate here right now. *Confused

I have the same problem that this guy over here. I'm running Windows 10 Home x64, version 1607, build 14393.0.

I had to restore the PC to a previous point because I ****ed up some drivers. Then my AV (Bitdefender Free) started having some issues (they gui didn't display correctly) so I decided to uninstall it and just go with Windows Defender.

The problem is I can't get it to work... I get a notification in the Action Center saying to turn on the virus protection, when I click it, Windows Defender goes green(PC status: protected, Real time protection: on) for a second and then goes yellow again (PC status: Windows Defender is OFF, Real time protection: Handled by another AV program) and I get the notification again. If instead of clicking the notification I click "Turn on" on the Windows Defender gui, Windows opens another window, "Apps & Features" in settings, like asking me to uninstall the other, nonexistent AV.

Now, I've tried a lot of things...

• Of course, I have completely uninstalled Bitdefender. I used the official tool provided by them for this. There is nothing in the registry by bitdefender nor any file or folder by that name in my PC.

• I have tried every step listed here.

• I have tried to install another AV (Avast) and the uninstall it to see if this would "reset" somehow windows defender. (Nope.)

• I have tried option #2 here Windows Defender - Turn On or Off in Windows 10 - Windows 10 Forums

• I have run MBAM and nothing pops-up

In HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender there is noDisableAntiSpyware key. But in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender there is a DisableAntiSpyware key and its value is 0. (Not sure if this is important but wanted to give you the info.)

Anyone has any idea? Right now I'm thinking of downloading another AV or just go without any and be done with it. *Huh

 

Windows update and windows defender issues

We suggest you to avoid installing any cleaner or anti-virus software that may interrupt the function of Windows Defender. Make sure that Windows Defender is always on. To do this follow these steps:

• On the Start menu, type Windows Defender and hit enter.
  
• Click Settings.
  
• Turn Real-time protection on.

We also recommend you to install the latest update for Windows Defender.

Should you have further questions, feel free to get back to us.